Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by AspectWelcome, Guest      sign in | register | help


   Search for:        Advanced Search
Research Abstract
Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs
by Aspect

> View this now

Published on: August 10, 2010
Type of content: WHITE PAPER
Format: Unknown
Length: 3 pages
Price: FREE

Overview:

The back office has an identity issue. For many organizations it can be an operational enigma – the domain of a vast volume of transactions that involve complex processes and systems that are sometimes difficult to measure. Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. Customers may not see very far beyond their contact center interactions, but the quality of their experiences is indirectly influenced by the effectiveness of back office employees’ performance.


This paper will describe how automated workforce optimizations solutions can increase the productivity of back-office operations while decreasing costs. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.

> View Company Report
> View all content by this company
> Return to Search Results


         
  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints




  TechTarget - The IT Media ROI Experts