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Published on: May 12, 2010
Type of content: EBOOK
Format: Unknown
Length: 19 pages
Price: FREE

Overview:

Running a successful contact center involves planning on many levels, and technology planning is a significant part of the process. There are many options for today’s contact center as technology is constantly changing to help the contact center adapt and stay competitive.

In this e-book from SearchCRM.com, learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology and using it effectively.