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Published on: April 05, 2010
Type of content: VIDEO
Format: Unknown
Price: FREE

Overview:

The spread of Web 2.0 concepts in everyday activities has changed the way people interact with each other and communicate. It is important that CRM solutions adapt to these new ways of interacting to keep pace with the broad, interactive audience whose buying decisions are now influenced by a mix of peer reviews and other information they are able to research for themselves in a competitive economy. Watch this video for insights into how CRM solutions can improve to meet these changing needs and better engage customers.