Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContactWelcome, Guest      sign in | register | help

   Search for:        Advanced Search
Research Abstract
Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers
by inContact

> View this now

Published on: December 03, 2009
Type of content: WHITE PAPER
Format: Unknown
Length: 9 pages
Price: FREE


This paper examines current economic and business trends impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions.

Contact centers with outdated or non-upgradeable premises-based equipment toward a critical juncture: make significant new capital expenditures or risk customer-impacting declines in performance. For these contact centers, finding an affordable contact handling and workforce optimization solution is a top business priority.

SaaS solutions have the added benefit of integrating with existing on-premises equipment, providing enhanced features and functionality without requiring additional hardware expenditures.

> View Company Report
> View all content by this company
> Return to Search Results

  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints

  TechTarget - The IT Media ROI Experts