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Published on: November 24, 2009
Type of content: WHITE PAPER
Format: Unknown
Length: 26 pages
Price: FREE

Overview:
This white paper explores Survey Action Management and examines how Action Management, the systematic response and follow-up to survey feedback, enables organizations to:

• Coordinate responses to customer issues and more effectively address customer concerns and opportunities
  
• Save and retain customers who are at risk of discontinuing the use of products and/or services
  
• Increase customer satisfaction and loyalty
  
• Increase overall customer lifetime value
  
• Significantly increase profitability