HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, LtdWelcome, Guest      sign in | register | help


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Research Abstract
HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
by Micro Focus, Ltd

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Published on: October 27, 2009
Type of content: CASE STUDY
Format: Unknown
Length: 4 pages
Price: FREE

Overview:
The Challenge

Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application. HCL had no control over rising costs of the outsourced mainframe or the service levels for their customers, and they needed to mitigate this risk.


The Solution

Micro Focus® Studio™

Micro Focus® Server™


Benefits


  • Reduction in infrastructure running costs of 75%
  • End-to-end service scope brought under HCL Insurance BPO Services control
  • Batch processing 4 times faster
  • Reduced down time
  • Risk minimized by retaining and reusing the CAPSIL in its entirety
  • Simplified systems management
  • No cost to change to operations

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