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Published on: August 12, 2009
Type of content: WEBCAST
Customers have more options than ever when it comes to who they get service from, whether it is an electrical service, cable or internet, appliance maintenance, plumbing, etc. That is why it is more important than ever for service providers to deliver the best customer service experience they can and customer service is not just limited to if the job gets done or not. Customer service in the service industry can range from realistic appointment times to making sure the right parts are ordered to knowledgeable dispatchers.
In this demo you will learn how SAP Workforce and Scheduled Optimization allows your company to:
- Manage service scheduling and dispatching
- Support mobile service operations
- Schedule service appointments
- Monitor service operations
- And more
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to more customer loyalty which ultimately leads to higher profits.