Podcast: A Framework for Assuring IT Service Quality and Performance by CAWelcome, Guest      sign in | register | help


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Research Abstract
Podcast: A Framework for Assuring IT Service Quality and Performance
by CA

> View this now

Published on: June 23, 2009
Type of content: PODCAST
Format: Unknown
Price: FREE

Overview:
In this video from expert Jim Metlzer, learn about service assurance goals including:

  • Enabling effective business processes
  • Exhibiting acceptable performance
  • Security
  • Cost-effectiveness
  • Manageable

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