20 Steps To Delivering The Perfect Order by Sterling Commerce, An IBM CompanyWelcome, Guest      sign in | register | help

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Research Abstract
20 Steps To Delivering The Perfect Order
by Sterling Commerce, An IBM Company

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Published on: March 02, 2009
Type of content: ANALYST REPORT
Format: Unknown
Length: 11 pages
Price: FREE

Managing a perfect order has always been hard, even more so today because of declining sales, shrinking operating margins, and labor force reductions. So how can today's business process and applications professionals lead the charge in optimizing the processes and systems to deliver the perfect order? How does a business process and applications professional know the key steps to supporting a perfect order? How well does the organization support the people, process, and technology requirements for a perfect order? To help answer these questions, Forrester has developed a best practices checklist of 20 steps required to support a perfect order. Business process and applications professionals can score themselves on their ability to achieve the delivery of a perfect order and then use metrics to determine overall effectiveness of their perfect order processes using Forrester's perfect order index.

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