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Published on: February 27, 2009
Type of content: WHITE PAPER
Format: Unknown
Length: 17 pages
Price: FREE

Overview:
Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market.

SearchCRM.com's Expert Product Directory is a valuable resource where you'll find basic information about major call center suite vendors and products. Use this as a guide to getting started with your evaluation process and understanding project expectations. Topics include:

• Call center suite products for businesses of all sizes


• On-demand and on-premise comparisons


• What you should know before signing a contract with a vendor