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Published on: October 08, 2008
Type of content: WHITE PAPER
Format: Unknown
Length: 12 pages
Price: FREE

Overview:

This IDC white paper answers the common questions faced when implementing ITIL. It analyzes key requirements for implementing the ITIL service management lifecycle introduced with ITIL version 3 (ITIL v3). Learn how this approach can help you:

• Discover and maintain a current inventory of IT services and associated assets


• Respond to IT governance and compliance requirements


• Minimize IT security threats


• Reduce the risks associated with adopting new technology