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Published on: January 09, 2009
Type of content: VIDEOCAST
Format: main?p_direct=yes&p_shows_id=7082267
Price: FREE

Overview:
In this video Raymond Payne, Principal Architect, Oracle Infrastructure for Johns Hopkins University Applied Physics Laboratory explains how My Oracle Support helped them to lower their total cost of ownership of the applications and technologies that they use from Oracle. People from his staff responsible for maintaining and updating these technologies are able to personalize their view of the support work to directly relate to those relevant to what they are responsible for supporting. This makes them more efficient and they don't have to wait through whether all the other information is relevant to their staff or not.