Astea Alliance - Service Lifecycle Management An application by Astea International Inc. Summary: Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  View Detailed Solution Report KnowledgeStorm's detailed solution reports contain important information including: distinguishing features, operating systems, partners, pricing information, target business size, supported databases, supported networks, supported programming languages and more. Astea Alliance - Service Lifecycle Management has been classified in the following categories: Field Service Management Customer Relationship Management (CRM) Scheduling Service Organization Management Equipment Maintenance Parts Management

More Solutions Offered by Astea International Inc. Alliance PocketPC - Impact Field Productivity by  Astea International Inc. Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.   View Alliance PocketPC - Impact Field Productivity Detailed Solution Report View Alliance PocketPC - Impact Field Productivity Summary Astea Alliance Application Extensions by  Astea International Inc. Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.   View Astea Alliance Application Extensions Detailed Solution Report View Astea Alliance Application Extensions Summary Astea Alliance Service Management Suite by  Astea International Inc. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.   View Astea Alliance Service Management Suite Detailed Solution Report View Astea Alliance Service Management Suite Summary Research Offered by Astea International Inc. Aberdeen Report: Making Money via Mobile Field Services by  Astea International Inc., November 2007 - Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.   View Aberdeen Report: Making Money via Mobile Field Services abstract Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by  Astea International Inc., May 2006 - The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment.   View Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient abstract Innovating the Field: Document Solutions Company Turns to Unique Field Service Solution from Astea by  Astea International Inc., November 2007 - In 2006, Danka leadership made the decision to update the company’s service management solution, which was largely based around a self-service interactive voice response (IVR) system. After engaging with multiple vendors, Danka chose Astea’s FieldCentrix FX Mobile®, a workflow software for automating field service processes.   View Innovating the Field: Document Solutions Company Turns to Unique Field Service Solution from Astea abstract Mobile Field Services Best Practices by  Astea International Inc., November 2007 - According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.   View Mobile Field Services Best Practices abstract Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by  Astea International Inc., May 2006 - According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?   View Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group abstract Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice by  Astea International Inc., September 2005 - This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.   View Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice abstract Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch by  Astea International Inc., August 2005 - The IT Equipment Service market is riddled with complexity, plagued by competition & challenged by shrinking margins. This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition & shrinking profit margins in the IT Services Industry   View Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch abstract Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field by  Astea International Inc., January 2004 - The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.   View Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field abstract