TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software An application by TechExcel, Inc. Summary: CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.  View Detailed Solution Report KnowledgeStorm's detailed solution reports contain important information including: distinguishing features, operating systems, partners, pricing information, target business size, supported databases, supported networks, supported programming languages and more. TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software has been classified in the following categories: Lead Management Sales Force Automation (SFA) Marketing Management Customer Relationship Management (CRM) Contact Management Customer Databases

More Solutions Offered by TechExcel, Inc. DevPlan - Project Planning for Application and Product Development by  TechExcel, Inc. DevPlan is designed exclusively for Application Lifecycle Management and unites project tracking and issue management, providing managers a much clearer status view. Gain complete control over all development projects from design planning to implementation & increase team efficiency & collaboration.   View DevPlan - Project Planning for Application and Product Development Detailed Solution Report View DevPlan - Project Planning for Application and Product Development Summary DevTest - Comprehensive Test Coverage Management for Enterprises by  TechExcel, Inc. DevTest manages the entire software test lifecycle. Gain total control from planning and team management to analyzing results. Create & manage release & test cycles, plan & assign tasks to testing teams, execute coverage, & submit product defects; all from a single application.   View DevTest - Comprehensive Test Coverage Management for Enterprises Detailed Solution Report View DevTest - Comprehensive Test Coverage Management for Enterprises Summary DevTrack 6.2 – Enterprise Project and Defect Tracking Software by  TechExcel, Inc. DevTrack comprehensively tracks and manages all product defects, change requests, and all other development issues. DevTrack facilitates teamwork between different users, teams, and even customers. DevTrack also provides powerful workflow and process automation, robust searching and reporting, and comprehensive point-and-click customization.   View DevTrack 6.2 – Enterprise Project and Defect Tracking Software Detailed Solution Report View DevTrack 6.2 – Enterprise Project and Defect Tracking Software Summary TechExcel DevSuite - Enabling Mature Development Practices by  TechExcel, Inc. TechExcel DevSuite helps enterprises dramatically transform development processes, increasing both efficiency and overall quality of end products. This strategy helps teams communicate better and reduce cycle times, allowing the right products for the right markets to be developed in the shortest possible time.   View TechExcel DevSuite - Enabling Mature Development Practices Detailed Solution Report View TechExcel DevSuite - Enabling Mature Development Practices Summary TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by  TechExcel, Inc. TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.   View TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution Detailed Solution Report View TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution Summary Research Offered by TechExcel, Inc. Application Development Outsourcing: Best Practices for An Emerging Market by  TechExcel, Inc., April 10, 2007 - Explore the challenges and opportunities of this rapidly-growing market with Forrester Research and TechExcel.   View Application Development Outsourcing: Best Practices for An Emerging Market abstract Apply ITIL Best Practices with Confidence Using TechExcel Service Suite for Asset Management, Service Desk and CRM by  TechExcel, Inc., December 2006 - This complimentary webcast details the new features and benefits of TechExcel Service Suite, the newest version of our Asset Management, Service Desk and CRM solution, enabling you to meet critical ITIL initiatives.   View Apply ITIL Best Practices with Confidence Using TechExcel Service Suite for Asset Management, Service Desk and CRM abstract Apply the ITIL Framework with Confidence by  TechExcel, Inc., March 02, 2007 - ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. With the ITIL framework, IT fulfills the promise of the profit generator instead of being seen as a cost burden.   View Apply the ITIL Framework with Confidence abstract Asset Management - the New Wave by  TechExcel, Inc., October 2006 - IT Service and Support requires firm control over its assets and services. Fully understanding the location, health and performance of all enterprise assets has a direct impact on the organization’s overall corporate financial performance.   View Asset Management - the New Wave abstract Change Management Solutions from TechExcel ServiceWise by  TechExcel, Inc., June 29, 2007 - Change is inevitable and constant. Mergers and acquisitions, IT investments, business initiatives, globalization, advances in technology, the demands of customers, and more all require a comprehensive change management process. But many organizations are ill-prepared to cope.   View Change Management Solutions from TechExcel ServiceWise abstract Control the Customer Experience - Improve Marketing, Sales, and Service Processes with TechExcel CRM by  TechExcel, Inc., May 2006 - In today's extremely competitive Internet economy it is more important than ever for companies to fully embrace new technology to optimize their business processes. Find out how TechExcel's CRM incorporates The Active Customer model for the three core business groups - employees, customers, and partners.   View Control the Customer Experience - Improve Marketing, Sales, and Service Processes with TechExcel CRM abstract Defect and Project Tracking - TechExcel DevTrack Integrated Solutions by  TechExcel, Inc., May 2006 - DevTrack is the most powerful, scalable and flexible defect and project-tracking software available. Used by development teams of all sizes, from 2 to 2000 users, DevTrack can be customized to meet the needs of any organization. This paper discusses how DevTrack was designed & implemented.   View Defect and Project Tracking - TechExcel DevTrack Integrated Solutions abstract Defect and Project-Tracking - DevTrack Enterprise Edition: A detailed look at the features of DevTrack Enterprise by  TechExcel, Inc., June 2005 - TechExcel has developed DevTrack Enterprise Edition, offering our customers advanced features for automation and more versatile development workflow and tracking. The purpose of this paper is to describe the additional features offered by the DevTrack Enterprise Edition, and give common examples of how they are used.   View Defect and Project-Tracking - DevTrack Enterprise Edition: A detailed look at the features of DevTrack Enterprise abstract DevTrack - An Integrated Solution For Defect and Project Tracking by  TechExcel, Inc., March 2006 - DevTrack is the premiere defect and project tracking tool for software development teams, helping to ensure that development projects finish on time and on budget. This paper describes the unique approach and conceptual model that has made DevTrack a clear leader in today's competitive defect tracking market.   View DevTrack - An Integrated Solution For Defect and Project Tracking abstract DevTrack ClearCase Integration by  TechExcel, Inc., February 2006 - DevTrack ClearCase integration provides development teams with an easy-to-use, powerful issue tracking and SCM solution.   View DevTrack ClearCase Integration abstract DevTrack/Perforce Integration - Extending DevTrack Workflow Power to Perforce by  TechExcel, Inc., March 2006 - DevTrack/Perforce integration is based on the synchronization between DevTrack issues and Perforce jobs. It also allows Perforce change lists and related source file names to be synchronized to the DevTrack database. DevTrack/Perforce synchronization is designed to extend DevTrack's workflow capabilities to Perforce users.   View DevTrack/Perforce Integration - Extending DevTrack Workflow Power to Perforce abstract Enabling Mature Development Processes with Knowledge-Centric Application Lifecycle Management by  TechExcel, Inc., February 2007 - Today's distributed teams can easily span multiple time zones and countries. While technically connected, limited bandwidth inhibits their ability to be truly effective during multiple development cycles. This webcast will discuss challenges faced in this environment and how ALM trends and solutions can be implemented to overcome these challenges.   View Enabling Mature Development Processes with Knowledge-Centric Application Lifecycle Management abstract Evolving Project Management Tools with Innovative Project Planning by  TechExcel, Inc., June 2006 - As the software teams strive to provide more complex solutions, the role of the project manager has become critical in application lifecycle management. DevPlan's approach is to break a project into two layers: planning and execution. Planning takes place by breaking the project into areas of work, or sub-projects.   View Evolving Project Management Tools with Innovative Project Planning abstract Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by  TechExcel, Inc., August 2005 - Executives at First American realized that they were spending an enormous amount of time & money maintaining help desk software that didn't meet end-user or business reporting needs. Read how TechExcel HelpDesk helped First American address these concerns & save over $2 million in upgrades & hardware costs, & $500,000 annually on maintenance costs.   View Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk abstract Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software by  TechExcel, Inc., April 2006 - Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them to learn any new technical skills.   View Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software abstract TechExcel DevPlan: Meeting the Complexities of Today's Modern Project Management Teams by  TechExcel, Inc., December 2006 - This one-hour web seminar features industry thought leaders commenting on key trends in the Application Lifecycle Management market. It also details how integrated planning, tracking and testing tools can increase team productivity and reduce the time required for achieving success.   View TechExcel DevPlan: Meeting the Complexities of Today's Modern Project Management Teams abstract TechExcel DevTest Improve test productivity and product quality through test management by  TechExcel, Inc., February 2007 - Product testing is more complicated, labor-intensive, and time-consuming than ever before. Businesses are demanding greater openness, transparency, and scalability from their soft ware investments—they looking for versatile solutions that enable them connect users and resources worldwide while leveraging their existing investments.   View TechExcel DevTest Improve test productivity and product quality through test management abstract TechExcel DevTrack / Perforce Integration -- Integrate Two Essential Development Tools by  TechExcel, Inc., April 2006 - This paper will give a brief overview of both DevTrack and Perforce followed by an in-depth description of how to integrate the two systems. While no prior software usage experience is necessary, it is assumed the reader has a basic understanding of what issue-tracking software and SCM tools are.   View TechExcel DevTrack / Perforce Integration -- Integrate Two Essential Development Tools abstract