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by Oracle Corporation
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Published on: December 2008
Type of content: WHITE PAPER
Format:
Adobe Acrobat (.pdf)
Length: 6 pages
Price: FREE
Overview:
Oracle Advanced Customer Services is an extension of Oracle's Premier Support program created to help customers maximize the performance and value of their Oracle investments. The service offerings are more extensive (for example, preventive support, delivered more quickly by more-experienced resources, more-personalized attention) than traditional software maintenance programs, but the offerings stop short of being project-oriented engagements that typically are provided by management consultants.
Read further to learn about:
- Different types of Advanced Customer Services support
- System Availability services
- How "account management" support and "problem resolution" services work
Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization.
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