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Published on: December 2008
Type of content: WHITE PAPER
Format: Adobe Acrobat (.pdf)
Length: 4 pages
Price: FREE

Overview:
Investigating the critical need of operational excellence in challenging economic times, this CIO2CIO research brief provides an analysis of how IT leaders can play a critical role in delivering value to an organization by committing to excellence and by aligning business and IT objectives -- sometimes difficult to achieve. It details how Oracle Advanced Customer Services is using ITIL and industry best practices frameworks to help CIOs align efforts around technology to business needs, continuously improve operational excellence, accelerate return on investments, and reduce the cost, risk and complexity of change.