inContact Company URL: http://www.incontact.com Overview: inContact is a powerful on-demand contact handling and agent optimization platform for call centers. Featuring ACD with skills based routing, CTI, IVR with speech recognition, hiring, eLearning, workforce management, customer feedback & CRM integration.

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Company Information

Public or private company: Private

Company Locations

Corporate Headquarters This location offers: Headquarters 7730 South Union Park Avenue, Suite 500 Midvale Utah 84047 United States

Solutions and Research

Research A contact center manager's guide to integrating self-service Debunking Security Concerns with Hosted Call Centers E-Book: The Executive’s Guide to Contact Center Technology Planning Ensuring brand-building customer experiences with inContact ECHO survey software Executive Insight: Multi-Sourcing in the Call Center Extra Space Storage Dials Up Sales with inContact & Salesforce CRM Five Steps to Ensuring a Successful VoIP Migration Making the IVR Work for You and Your Customers with Self Service Differentiation Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis Top 5 Ways to Make IVR Work for You and Your Customers