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inContact is a powerful on-demand contact handling and agent optimization platform for call centers. Featuring ACD with skills based routing, CTI, IVR with speech recognition, hiring, eLearning, workforce management, customer feedback & CRM integration.

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Company Information
Public or private company: Private

Company Locations
Corporate Headquarters
This location offers:
7730 South Union Park Avenue, Suite 500
Midvale Utah 84047
United States

Solutions and Research
Research A contact center manager's guide to integrating self-service
Debunking Security Concerns with Hosted Call Centers
E-Book: The Executive’s Guide to Contact Center Technology Planning
Ensuring brand-building customer experiences with inContact ECHO survey software
Executive Insight: Multi-Sourcing in the Call Center
Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
Five Steps to Ensuring a Successful VoIP Migration
Making the IVR Work for You and Your Customers with Self Service Differentiation
Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis
Top 5 Ways to Make IVR Work for You and Your Customers

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