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Published on: August 19, 2009
Type of content: EBOOK
Format: Unknown
Length: 28 pages
Price: FREE

Overview:
Social media terms such as Facebook, Twitter, wikis and blogs are a recent addition to mainstream CRM vocabulary. And now it seems like everyone is fluent in the language of social media – including your prospects and customers.

This e-book explores how organizations can connect and nurture relationships with prospects and increase customer loyalty by effectively leveraging social media and real-time collaboration tools.