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Published on: June 15, 2009
Type of content: WHITE PAPER
Format: Unknown
Price: FREE

Overview:
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.

This report examines business and industry requirements for bringing IT Operations and the Service Desk into a more effective collaborative fabric from both a technology and a process perspective with a focus on Incident and Problem Management.