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by Global Knowledge
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Published on: December 2008
Type of content: WHITE PAPER
Format:
Adobe Acrobat (.pdf)
Length: 9 pages
Price: FREE
Overview:
The IT Infrastructure Library® (ITIL®) v3, released in 2007, is an exciting major overhaul of the previous version. Its focus on managing IT along business lines and a movement away from strict process control is having a dramatic impact on the entire IT industry.
As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool. In combination with certification and audit frameworks like ISO 20000 and COBIT, ITIL v3 fully blossoms and takes IT and business alignment to a new level of possibility. If your organization is already ISO 9000/9001-certified, you will have a much easier time gaining and maintaining management commitment for your ITIL implementation.
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