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1 - 21 of 21

6 Hidden Secrets to Offering Exceptional Customer Service by Salesforce.com

October 10, 2013 - (Free Research)
The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now. 
(WHITE PAPER) READ ABSTRACT |

The Future Of Mobile Application Development by Salesforce.com

January 17, 2013 - (Free Research)
This  report focuses on the changes application developers need to understand if they want to build modern applications that deliver contextual customer experiences. It also looks at how modern applications will evolve over the next few years and what development teams should prepare for now. 
(ANALYST REPORT) READ ABSTRACT |

The Business Impact Of Mobile Engagement by Salesforce.com

December 18, 2012 - (Free Research)
Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Check out this analyst report to see how mobile engagement transforms services and processes, and get a framework for prioritizing which apps and features will be most useful to your customers and employees. 
(ANALYST REPORT) READ ABSTRACT |

Salesforce Platform Mobile Services by Salesforce.com

July 26, 2013 - (Free Research)
With Salesforce Platform Mobile Services, developers and business users can quickly build engaging mobile apps—and connect customers, employees, partners, and products in new ways. Sign up now and get your free copy of the Salesforce Platform Mobile Services developer guide. 
(WHITE PAPER) READ ABSTRACT |

The mini-guide to social customer service by Salesforce.com

July 01, 2012 - (Free Research)
<p>Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.</p> 
(WHITE PAPER) READ ABSTRACT |

Mobile Application Development for Enterprise Organizations by Salesforce.com

May 31, 2012 - (Free Research)
As more people become attached to their mobile devices, mobile application development should be high on your list of priorities as it may be the best way to reach your target audience. Read this expertly-compiled e-to learn how you can best develop your mobile applications to optimize their speed and reliability to surpass user expectations. 
(EGUIDE) READ ABSTRACT |

8 contact center best practices by Salesforce.com

March 20, 2012 - (Free Research)
Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage. 
(EGUIDE) READ ABSTRACT |

Social channels changing contact center certification by Salesforce.com

March 20, 2012 - (Free Research)
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications. 
(EGUIDE) READ ABSTRACT |

A more social contact center by Salesforce.com

March 20, 2012 - (Free Research)
In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy. 
(EGUIDE) READ ABSTRACT |

Enterprise Mobile Application Development Advice for SAP Users by Salesforce.com

February 02, 2012 - (Free Research)
There are a wide variety of applications for SAP to help enhance performance and simplify processes. In this eGuide, readers will learns about tips and best practices when it comes to planning an SAP application strategy. 
(EGUIDE) READ ABSTRACT |

The Social-Powered Enterprise by Salesforce.com

February 06, 2012 - (Free Research)
This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates. 
(EBOOK) READ ABSTRACT |

The Social Sales Revolution by Salesforce.com

February 06, 2012 - (Free Research)
This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. 
(EBOOK) READ ABSTRACT |

A Cloud Computing E-Book: Re-make or Re-model? by Salesforce.com

August 05, 2011 - (Free Research)
The upsurge in cloud computing presents development teams with challenges that may require them to rethink established ways of building applications. Read this SearchSOA.com E-Book to get an overview of issues and strategies surrounding application development in the cloud. 
(EBOOK)

The Forrester Wave™: Platform-As-A-Service For App Dev And Delivery Professionals, Q2 2011 by Salesforce.com

July 29, 2011 - (Free Research)
Forrester Research, Inc. evaluated top platform-as-a-service (PaaS) vendors for Q2, 2011 and found that salesforce.com leads in PaaS for business experts, offering a strong strategy and comprehensive features for application development. Learn more about why Forrester names Force.com a platform leader. 
(WHITE PAPER) READ ABSTRACT |

Top 5 Reasons to move Lotus Notes apps to the cloud with Force.com by Salesforce.com

April 29, 2011 - (Free Research)
Many Lotus Notes customers realize it's not a matter of “if” but “when” their applications will be migrated to a modern Web infrastructure. This paper has five key reasons that more and more customers are choosing to move their Notes apps to the cloud with Force.com, including ease of use and integration. 
(WHITE PAPER) READ ABSTRACT |

Salesforce.com's Service Cloud for Dummies by Salesforce.com

April 06, 2010 - (Free Research)
Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies! 
(EBOOK)

Enterprise Cloud Computing : The CIO perspective by Salesforce.com

January 20, 2010 - (Free Research)
Discover how CIOs are adopting enterprise cloud computing solutions to quickly meet business needs. 
(CASE STUDY) READ ABSTRACT |

Force.com Cloud Platform Drives Huge Time to Market and Cost Savings by Salesforce.com

October 30, 2009 - (Free Research)
IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4 - 5 times faster at half the cost with Force.com Platform. 
(WHITE PAPER) READ ABSTRACT |

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com

March 09, 2009 - (Free Research)
To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application. 
(WHITE PAPER) READ ABSTRACT |

5 Reasons CIOs Are Adopting Cloud Computing in 2009 by Salesforce.com

March 10, 2009 - (Free Research)
Cloud computing is transforming the way IT departments build and deploy custom applications during lean times and changing the economics of information technology. Here are the 5 reasons why thousands of companies are betting that cloud computing is the right technology strategy for 2009 and beyond. 
(WHITE PAPER) READ ABSTRACT |

What Is Cloud Computing? by Salesforce.com

March 10, 2009 - (Free Research)
Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it. 
(VIDEOCAST) READ ABSTRACT |

1 - 21 of 21

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