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Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Managing Data Center Costs via Application and Server Consolidation by Sun Microsystems, Inc. and Intel Corporation September 17, 2009 - (Free Research) This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.  (WHITE PAPER) READ ABSTRACT |

Countdown: Selling security in the SDLC by Ounce Labs, an IBM Company November 19, 2009 - (Free Research) Building security into the software development lifecycle takes more than just a plan. You need the support of both the development and security/audit organizations to make it work. This podcast, featuring Diana Kelley, presents a plan for selling the value of security to all of the constituencies who matter in your organization.  (PODCAST) READ ABSTRACT |

Making Virtual Infrastructures Highly Available by Dell and Microsoft May 28, 2009 - (Free Research) In this chapter of the "Introduction to Virtualization E-book" we will look at how to protect production workloads running in a virtual environment as well as off load this work to a stand-by host if needed.  (EBOOK) READ ABSTRACT |

Solutions Guide: Business Ready Configurations for Data Center Virtualization by Dell and VMware July 01, 2009 - (Free Research) Business Ready Configurations for Virtualization are pre-configured, easy to order, bundled solutions that include Dell PowerEdge™ blade servers, Dell EqualLogic™ SAN, and VMware vSphere™. This white paper provides a detailed reference architecture for the Business Ready Configurations.  (WHITE PAPER) READ ABSTRACT |

Ensuring The Availability of Blackberry Enterprise Server by Double-Take Software October 16, 2009 - (Free Research) In order to implement a plan for protecting and backing up BlackBerry handhelds, it's important to understand how the Blackberry Enterprise Server solution works within an existing email environment. This paper gives a quick lessong to that end, then concentrates on ensuring the availability of the Blackberry Enterprise Server  (WHITE PAPER) READ ABSTRACT |

Designing Artificial Intelligence for Games - Part 3 by Intel July 21, 2009 - (Free Research) In this 3rd part of the <i>Designing Artificial Intelligence for Games</i> series, you'll learn how to give your agents higher orders of intelligence. The agents can already deal with the immediate situation they find themselves in; now you are working toward artificial intelligence (AI) that deals with broader goals and the bigger picture.  (TECHNICAL ARTICLE)

Driving Better, Faster Decision Making through Finance by SAP AG October 30, 2009 - (Free Research) In order to work effectively, the CFO needs a single unified view that integrates data from multiple data sources and key performance indicators (KPIs), and places them in the context of strategic goals and financial plans.  (WHITE PAPER) READ ABSTRACT |

De-Duplication Is Physical - Storage Management Is Logical by Northern Parklife January 05, 2009 - (Free Research) This whitepaper will provide an overview of the benefits of Storage Resource Management as a "front end" to data deduplication. We will demonstrate how an SRM tool such as Northern Storage Suite can work in concert with data de-duplication technologies to efficiently streamline data and assure optimal performance of an organization's storage inf...  (WHITE PAPER) READ ABSTRACT |

Marin County Upgrades Tax System While Reducing the Costs of the Mainframe by Micro Focus, Ltd October 27, 2009 - (Free Research) The property tax system for Marin County, California, was increasingly expensive to maintain; furthermore, it was not possible to integrate it with newer modern technologies. Read this case study to learn how they updated and modernized this critical application without losing valuable IT assets embedded in the current system.  (CASE STUDY) READ ABSTRACT |

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd October 27, 2009 - (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.  (CASE STUDY) READ ABSTRACT |

Bankinter turns to Intel® Core™2 Processor with vPro™ technology to strengthen IT services support for desktop PCs by Intel Technology Provider May 09, 2008 - (Free Research) Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge.  (CASE STUDY) READ ABSTRACT |

Oracle AppCast: Aligning Finance and Operations with Business Strategy by Oracle Corporation September 14, 2009 - (Free Research) Complexity, uncertainty, global competition and shrinking cycle times are all challenges organizations face today. As a result, finance needs to take on the role of a business partner and work with operations to accommodate the business plan. In order to do this, the proper tools need to be in place.  (PODCAST) READ ABSTRACT |

VKernel Chargeback - Automated Chargeback Solution by VKernel July 08, 2009 - (Free Research) Many organizations understand they need cost-visibility or a more formal chargeback process in order to further expand their virtual data centers. The challenge is where to begin and how to implement an automated solution.  (TRIAL SOFTWARE)

Sustainability Matters: Why - and how - business is widening its focus to consider the needs of stakeholders by Oracle Corporation December 01, 2008 - (Free Research) This white paper demonstrates how running a responsible business and high levels of performance do not have to work against each other. And it makes a case for why sustainability issues should simply be part of a company’s overall performance management practices.  (WHITE PAPER) READ ABSTRACT |

Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies by Sun Microsystems, Inc. April 16, 2009 - (Free Research) Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented.  (WHITE PAPER) READ ABSTRACT |

A Tour of HP Sarbanes-Oxley IT Assessment by Hewlett-Packard Company April 01, 2009 - (Free Research) This white paper describes HP Sarbanes-Oxley IT Assessment Accelerator, a template of pre-defined information based on ITGI's COBIT, which is loaded into HP Quality Center to help your organization define and execute Sarbanes-Oxley testing, evaluate the results, and develop remediation plans.  (WHITE PAPER) READ ABSTRACT |

American Tire Distributors Successfully Faxes XMLP Documents via AventX by STR Software May 08, 2009 - (Free Research) Read the sterling results ATD replaced their homegrown solution with the industry's gold standard ERP solution, Oracle's E- Business Suite, operating on the HP Unix Hardware.  (CASE STUDY) READ ABSTRACT |

Internet Gambling Sites: Expose Fraud Rings and Stop Repeat Offenders with Device Reputation by iovation, Inc. June 22, 2009 - (Free Research) This white paper will help you understand what new and innovative techniques can be used to combat online fraud and abuse, and how online casinos can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within the fraud detection process.  (WHITE PAPER) READ ABSTRACT |

Samsung Electronics France Reduced DSO and Improved Invoice Tracking with Esker DeliveryWare by Esker Inc. July 10, 2009 - (Free Research) When Samsung Electronics France needed an automated solution for processing and sending 250,000 invoices per year from its SAP solution, they chose Esker DeliveryWare. This project, carried out by Esker Certified Partner, Aegis, reduced time involved in collecting customer payments by over 10% and enabled invoice tracking.  (CASE STUDY) READ ABSTRACT |

Healthcare Video: Wake Forest Univ: Web-based Data Collection: A Case Study in Clinical Trial Data Management by IBM November 30, 2009 - (Free Research) Watch this video to learn the value of a BRMS when building Web-based applications for data collection and processing. This case study will showcase the challenges of clinical trial data management, but the highlighted techniques are applicable to any business needing smart, dynamic and adaptive Web-based user interfaces.  (VIDEOCAST) READ ABSTRACT |

Improving Energy Efficiency with Intel® Xeon® Processor-based Servers and VMware Virtualization Infrastructure by Insight & Intel October 06, 2009 - (Free Research) VMware Enhanced VMotion coupled with Intel VT FlexMigration allows live migration across different generations of Intel Xeon processor-based servers, giving IT managers the freedom to move workloads whenever necessary, helping ensure business continuity during unforeseen spikes in data center resources.  (PRODUCT OVERVIEW) READ ABSTRACT |

Automated Energy Efficiency for the Intelligent Business - Intel® Xeon® Processor 5500 Series Delivers Energy Efficiency Without Compromising Performance by Insight & Intel October 06, 2009 - (Free Research) The Intel Xeon processor 5500 series with Intel® Intelligent Power Technology, delivers up to 50 percent lower idle power. By replacing aging single-core processor-based servers with new, more energy-efficient servers, you can gain capacity to grow and to increase IT performance using fewer servers.  (PRODUCT OVERVIEW) READ ABSTRACT |

A Superior Hardware Platform for Server Virtualization - Improving Data Center Flexibility, Performance and TCO with the Intel® Xeon® Processor 5500 Series by Insight & Intel October 06, 2009 - (Free Research) To gain full value of virtualization, you need servers that are built to handle the heavy and ever-changing demands of a virtualized and consolidated computing environment. To help you get maximum benefits from virtualization, Intel has built a better physical server platform with unique hardware-assist features to enhance the virtual data center.  (PRODUCT OVERVIEW) READ ABSTRACT |

Intel® Workstation Platforms: For intelligent performance, automated energy efficiency, and flexible expandability by Insight & Intel October 06, 2009 - (Free Research) Intel’s family of workstation platforms provides you with a range of options to meet your needs. They give you the tools to multi-task more productively, iterate through alternatives faster and innovate more.  (PRODUCT OVERVIEW) READ ABSTRACT |

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