One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Despite the many benefits of using email archiving, many organizations still have not adopted an archiving solution and continue to manage their messaging storage levels with quotas. In this analyst report, we'll discuss why medium sized businesses need email archiving, how to make an informed purchase, and make the case for SaaS based archiving. 

Read this paper to learn the ways in which new technologies are impacting power demand patterns, explores the consequences of having too much power capacity or too little and then provides concrete advice on strategies for right-sizing your power systems. 

Oracle's range of offerings to mid-size and emerging companies reflects its vision that BI and EPM solutions can be embraced by companies of all sizes. 

This paper will explain each of the ten points on the “How to Scale Your Process Documentation Initiative Checklist” in an in-depth manner. Read on to learn what these ten points are as well as well as learn tips on how to properly utilize the checklist. 

Organizations are facing growing business challenges as a result of intensifying market trends. In response, THINKstrategies is finding a growing number of organizations of all sizes are investigating and adopting on-demand Software-as-a-Service (SaaS) alternatives to traditional, on-premise systems to meet their changing business needs. 

This document describes the results of work done by VMware in conjunction with Dell to create a scalable server and storage architecture for VMware View environments. 

In this Pocket E-Guide, you will discover expert tips for managing .PST file size, usage, and access. Learn how to successfully migrate .PST files to the Exchange information store to ensure all data is housed in one location and being backed up regularly. 

This paper describes the Dell Reference Architecture, a blueprint or a starting configuration, for Microsoft® Exchange Server 2007 in a virtualized server environment and provides guidelines for designing and sizing the storage for the same using Dell EqualLogic PS Series storage systems. 

In this webinar, Ray Savage presents Motorola wireless broadband solutions designed especially for service providers. Specifically, Ray covers Motorola's Point to Multi-Point (PMP) solutions. These solutions will be compared with competing, unsynchronized technologies. Watch this webinar to learn more. 

This white paper will discuss the impact of Tier 1 systems on IT departments in terms of ongoing maintenance, demonstrating that Tier 1 systems make many IT tasks easier, ranging from new-report generation to user training to upgrade management. 

Listen to this podcast to learn how many organizations are shifting their focus from tactical energy avoidance to strategic energy efficiency. Gain insight into the tools solution providers can offer their customers to help them make this transition in strategy.