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Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc November 30, 2009 - (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.  (WHITE PAPER) READ ABSTRACT |

Selling to the C-Level: How to Convince Company Leaders to Buy by ZoomInfo November 09, 2009 - (Free Research) This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.  (WHITE PAPER) READ ABSTRACT |

Desperate Times Call for Strategic Measures, Part II by Atos Origin November 04, 2009 - (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Giving Nurses More Time to Care by LogMeIn, Inc. September 16, 2009 - (Free Research) The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.  (CASE STUDY) READ ABSTRACT |

The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 03, 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.  (WHITE PAPER) READ ABSTRACT |

CRM without Compromise: A Strategy for Profitable Growth by SAP AG April 01, 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.  (WHITE PAPER) READ ABSTRACT |

Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters April 14, 2009 - (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.  (WEBCAST) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact December 01, 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.  (WEBCAST) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

Data Center End to End Monitoring with System Center Solutions by Microsoft Corporation India Pvt Ltd December 15, 2008 - (Free Research) This end-to-end monitoring solution helps data center managers see across the data center and identify any potential problems that could affect business processes and IT service.  (DATA SHEET) READ ABSTRACT |

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.  (WEBCAST) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

Exciting Future of Monitoring Patient Health from Home with Blackberry Solution by BlackBerry February 2009 - (Free Research) Because of cost restrictions and burdened healthcare systems, daily monitoring of patients with diseases has been nearly impossible. Seeking a solution, UHN and Mount Sinai Hospital conducted a 33-patient trial and found BlackBerry smartphones could increase patient involvement in their healthcare without adding pressure to the healthcare system.  (CASE STUDY) READ ABSTRACT |

Maintaining and Monitoring the Blackberry Enterprise Server by BlackBerry January 2009 - (Free Research) This webcast covers the topics like managing business continuity, planning for high availability, determining a recovery timeline, maintaining the BlackBerry® Enterprise Server and monitoring the BlackBerry Enterprise Server.  (WEBCAST) READ ABSTRACT |

FREE TOOL -- Redcell™ Finds, Configures, and Monitors Your Entire Data Center by Dorado Software September 2009 - (Free Research) Monitoring and configuring a variety of complex devices (network, systems, storage, security) from multiple vendors is a daily battle that challenges even the most experienced administrators. Today's virtual and physical environments can only be handled with a centralized management solution.  (DOWNLOAD) READ ABSTRACT |

Best Practices to Assure High Performance: Optimizing Web Applications in a Web 2.0 World by Gomez September 2009 - (Free Research) Faced with rising customer expectations and increasing competitive pressures, Website managers are applying new technologies. In this paper, Gomez will address why traditional “Web page” monitoring is insufficient, how new demands on client-side computing change the performance game, and what the return of the browser wars means for your business.  (WHITE PAPER) READ ABSTRACT |

Physical Threat Monitoring for Your Data Center by APC December 2009 - (Free Research) Watch this videocast to learn about a management tool that monitors your data center's physical infrastructure throughout its entire lifecycle, helping protect it from physical threats. Learn how you can leverage this tool to improve temperature and humidity monitoring, decrease malware and compliance threats.  (VIDEO) READ ABSTRACT |

Reduce Cost and Improve Service Levels with Application Performance by IBM December 2009 - (Free Research) Check out this webcast to learn how to reduce cost and improve service levels with application performance monitoring simplification.  (WEBCAST)

Advancing Return on Investment Analysis for Government IT: A Public Value Framework by SAP AG January 2009 - (Free Research) The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns.  (WHITE PAPER) READ ABSTRACT |

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact December 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.  (WHITE PAPER) READ ABSTRACT |

GFI MAX Remote Monitoring and Management Solution - Free 30 day Trial! by GFI Software Ltd. November 2009 - (Free Research) Remote monitoring and management solution that helps IT support companies and MSPs boost revenue, cut costs and improve service. GFI MAX monitors servers, workstations, networks and devices 24/7 alerting via email/SMS and dashboard.  (TRIAL SOFTWARE) READ ABSTRACT |

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company May 2008 - (Free Research) This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.  (WHITE PAPER) READ ABSTRACT |

Continuous File Integrity Monitoring with Minimal System Impact and No Repeat Scans by McAfee, Inc. August 2009 - (Free Research) McAfee PCI Pro provides a comprehensive file integrity monitoring (FIM), audit trail and network configuration audit solution designed to help merchants and service providers quickly, easily and cost-effectively meet the following requirements of v 1.2 of the Payment Card Industry Data Security Standard (PCI DSS).  (DATA SHEET) READ ABSTRACT |

Hitachi IT Operations Analyzer Software by Hitachi Data Systems November 2009 - (Free Research) Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.  (DOWNLOAD)

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