Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL. 

Read this E-Guide and explore how certifications can help SAP gauge market levels of training and experience to deliver a better and faster ROI. Discover how the Business Process Expert certification can enhance the skills needed to create and compose business processes as well as bridge the gap between IT and business. 

In this podcast, Gartner analyst Avivah Litan talks about the Heartland data breach in relation to current data security trends in the retail industry. Also, a discussion with Ernst & Young's Sagi Leizerov on data privacy in the retail industry reveals common trouble spots for retailers, including managing vendors and tracking customer purchases. 

Quality Assurance (QA) is an integral component in the software development lifecycle to ensure the development of quality, high-performance applications. This E-Guide provides QA best practices, a step-by-step overview of how software QA and testing activities should be organized, and QA's role in requirements gathering. 

This evaluation guide is designed to give you a solid understanding of the design goals and feature set for Microsoft® Office SharePoint® Server 2007 and a familiarity with the product implementation. 

In this paper we will discuss what an Information Strategy is, why it is important, and what it takes to build one. We will also consider IBM's Information Agenda, that company's approach to assisting in the development of an Information Strategy. 

It's no wonder there's been so much buzz around data deduplication in today's storage market. This E-Guide will discuss what to consider when embarking on a data deduplication implementation, and will highlight the options available to storage pros today. 

In this expert E-Guide, brought to you by SearchDataCenter.com and BMC, you will discover how to best maintain your mainframe infrastructure in light of the current economic climate. Explore the biggest challenges encountered by mainframe users today and gain insight into the distinct vulnerabilities and risks associated with mainframes. 

This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. 

Oracle Identity Manager is an enterprise identity management system that manages users' access right and privileges, throughout the provisioning life-cycle, within enterprise IT resources.