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Reverse Logistics Management-- An Effective Strategy for Revenue Maximization in CPG Industry by Wipro Technologies April 06, 2009 - (Free Research) This paper presents an overview and introduction to reverse logistics and how to manage reverse logistics in the CPG industry in an efficient manner.  (WHITE PAPER) READ ABSTRACT |

Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability by SAP AG January 23, 2009 - (Free Research) The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.  (ARTICLE) READ ABSTRACT |

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM November 30, 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.  (WHITE PAPER) READ ABSTRACT |

Infor - ERP VISUAL by Infor September 2008 - (Free Research) Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations.  (DEMO) READ ABSTRACT |

Task and Resource Management - Optimizing Your Warehouse Operations with SAP® R/3® TRM by CDC Global Services - Catalyst November 2009 - (Free Research) This white paper is designed to give warehouse operations managers and IT managers a useful framework for understanding SAP's Task and Resource Management (TRM) application. It presents an overview of TRM and its unique capabilities and benefits to provide key insight into which organizations will reap the highest value from TRM.  (WHITE PAPER) READ ABSTRACT |

Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM by Microsoft September 2009 - (Free Research) Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.  (WEBCAST) READ ABSTRACT |

Management Excellence: Leveraging Technology and Techniques by Oracle Corporation November 2008 - (Free Research) One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.  (WHITE PAPER) READ ABSTRACT |

Choosing the Best CRM for Your Organization by Oracle Corporation September 2007 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.  (WHITE PAPER) READ ABSTRACT |

Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis by SAP AG June 2009 - (Free Research) There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.  (WHITE PAPER) READ ABSTRACT |

Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry by SAP America Inc March 2009 - (Free Research) Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.  (WHITE PAPER) READ ABSTRACT |

Beyond MES: Achieving Business Value From Manufacturing IT by Apriso Corporation November 2009 - (Free Research) This Report examines best practices for aligning IT investments with the product supply goals of compliance, agility, and right-first-time manufacturing.  (ANALYST REPORT) READ ABSTRACT |

Anatomy of a Siebel CRM Archiving Project by IBM February 2008 - (Free Research) The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.  (WHITE PAPER) READ ABSTRACT |

Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage by Microsoft April 2008 - (Free Research) After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.  (CASE STUDY) READ ABSTRACT |

SAP® Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions for Faster Value by SAP AG February 2008 - (Free Research) The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.  (WHITE PAPER) READ ABSTRACT |

HP Enterprise Virtual Array tiered storage solution for Oracle: Aligning storage performance and availability with the business value of information by Hewlett Packard Company and Intel February 2008 - (Free Research) Together HP and Oracle offer a comprehensive suite of information management tools to help efficiently capture, manage, retain, and deliver information over time. This yields a highly integrated hardware and software infrastructure, leveraging storage tiers with differing performance and availability characteristics. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explores core principles companies can use to help them select a CRM system.  (WHITE PAPER) READ ABSTRACT |

Infor CRM Interaction Advisor by Infor CRM July 2009 - (Free Research) Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.  (PRODUCT DEMO) READ ABSTRACT |

Differentiate Your Company with Complete CRM by Oracle Corporation June 2009 - (Free Research) This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.  (WHITE PAPER) READ ABSTRACT |

Augmenting the Value of ERP to Achieve the Perfect Plant by Apriso Corporation September 2008 - (Free Research) This paper reviews multiple compelling issues of establishing and maintaining connectivity to manufacturing operations to achieve the Perfect Plant through an existing ERP system.  (WHITE PAPER) READ ABSTRACT |

Making Interactions More Intelligent Across All Channels in the Retail Finance Industry by Infor CRM July 2009 - (Free Research) In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.  (WHITE PAPER) READ ABSTRACT |

Data Governance: A Business Value-Driven Approach by DataFlux Corporation November 2009 - (Free Research) This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.  (WHITE PAPER) READ ABSTRACT |

Transforming Customer Service into a Strategic Asset by Microsoft February 2008 - (Free Research) View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.  (WEBCAST) READ ABSTRACT |

Innovative Marketing Strategies for Individual and Personal Lines Insurers by Infor CRM July 2009 - (Free Research) In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.  (WHITE PAPER) READ ABSTRACT |

Infor - ERP LX by Infor September 2008 - (Free Research) Infor ERP LX, the next version ERP BPCS, is a scalable, comprehensive, flexible and integrated ERP solution for mixed-mode and process manufacturers operating in an IBM System i environment. The solution improves the efficiency of core business processes.  (DEMO) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.  (WHITE PAPER) READ ABSTRACT |

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