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American Recovery and Reinvestment Act - Broadband - Notice of Funds Availability by Motorola, Inc. August 20, 2009 - (Free Research) The USDA Rural Utilities Service and NTIA jointly announced the availability of funding and application requirements for the broadband initiatives contained in the American Recovery and Reinvestment Act (ARRA) of 2009. Read on to learn about the RUS grant program, its requirements, and how Motorola can work with you toward an RUS approved grant.  (WHITE PAPER) READ ABSTRACT |

An Overview of CDP by CDW Corporation September 17, 2009 - (Free Research) As continuous data protection (CDP) is integrated into backup environments, implementations with other backup protection programs may become complex. This E-Guide takes an in-depth look at the options available with Continuous Data Protection, and how to best utilize CDP with existing applications.  (EGUIDE) READ ABSTRACT |

Vyatta vRouter & vFirewall for XenServer & VMware by Vyatta Inc. September 22, 2009 - (Free Research) Vyatta's vRouter & vFirewall technology is optimized to run in virtual environments to manage traffic and enforce policies in the same way that a physical router, firewall, VPN or intrusion prevention device does in a traditional infrastructure. Try out this open source software today.  (DOWNLOAD) READ ABSTRACT |

Vyatta - Open Routing, Firewall, VPN Software by Vyatta Inc. June 01, 2009 - (Free Research) Vyatta is a network operating system (enterprise-class router, firewall, VPN +) that removes the need for proprietary hardware, allowing you to leverage performance and price advantages of x86-based servers and virtualization technologies.  (TRIAL SOFTWARE) READ ABSTRACT |

How to develop the right skills to make selling UC profitable for your business by Catalyst Telecom November 05, 2009 - (Free Research) Many networking channel partners have put up the investment to understand and sell hardware components for unified communications (UC). This Pocket E-Guide details what skills you need to have to bring UC to life.  (EGUIDE) READ ABSTRACT |

How to Sell Network Security to the Healthcare Industry by WatchGuard Technologies, Inc. July 01, 2009 - (Free Research) Use this white paper to enhance your knowledge of healthcare IT spending decisions and how to successfully engage the healthcare market with the right technology services and solutions. With a heightened awareness of industry trends, challenges, players, and needs, you will be better equipped to sell to healthcare providers.  (WHITE PAPER) READ ABSTRACT |

Countdown: Selling security in the SDLC by Ounce Labs, an IBM Company November 19, 2009 - (Free Research) Building security into the software development lifecycle takes more than just a plan. You need the support of both the development and security/audit organizations to make it work. This podcast, featuring Diana Kelley, presents a plan for selling the value of security to all of the constituencies who matter in your organization.  (PODCAST) READ ABSTRACT |

Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent by Microsoft September 01, 2009 - (Free Research) REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft® Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs.  (CASE STUDY) READ ABSTRACT |

Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft October 21, 2008 - (Free Research) Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...  (CASE STUDY) READ ABSTRACT |

Internet Gambling Sites: Expose Fraud Rings and Stop Repeat Offenders with Device Reputation by iovation, Inc. June 22, 2009 - (Free Research) This white paper will help you understand what new and innovative techniques can be used to combat online fraud and abuse, and how online casinos can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within the fraud detection process.  (WHITE PAPER) READ ABSTRACT |

True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach by Sprint July 23, 2009 - (Free Research) The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers.  (ANALYST REPORT) READ ABSTRACT |

2009 Top 10 in Investment Management by Actuate September 09, 2009 - (Free Research) The investment management business in 2009 will be dominated by the ramifications of the events of 2008. In this report, TowerGroup has compiled a list of the top 10 business drivers and the resulting major strategic responses and technology initiatives.  (ANALYST REPORT) READ ABSTRACT |

Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft by Orange Business Services July 20, 2009 - (Free Research) With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Increase Profits and Customer Satisfaction in the Communications Industry by Infor CRM December 05, 2008 - (Free Research) Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.  (WHITE PAPER) READ ABSTRACT |

The Six Hidden Costs of Reverse Logistics by TAKE Supply Chain November 16, 2009 - (Free Research) For many companies reverse logistics is the last frontier of waste in today's supply chain. To help identify where poorly managed returns may be affecting your bottom line, this paper takes a look at the six hidden costs of reverse logistics.  (WHITE PAPER) READ ABSTRACT |

Managing Operator Networks as an Outsourcing Service by Alcatel-Lucent November 13, 2009 - (Free Research) Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.  (EGUIDE) READ ABSTRACT |

Selling to the C-Level: How to Convince Company Leaders to Buy by ZoomInfo November 09, 2009 - (Free Research) This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.  (WHITE PAPER) READ ABSTRACT |

Improving Sales Productivity: An Opportunity for Sales and IT Leadership by Microsoft April 01, 2008 - (Free Research) The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.  (PRESENTATION) READ ABSTRACT |

It's Time to "Go Commando" by Birst June 19, 2009 - (Free Research) Commando teams carefully plan and execute to reduce risk and achieve success. Read this sales survival guide to learn how to - and why you should - adopt this philosophy and the main factors to focus on that will ensure your sales organization not only survives 2009 but comes out of it successfully.  (WHITE PAPER) READ ABSTRACT |

SheepDog Builds a Profitable IT Services Business Around Google Apps by Google Apps Authorized Reseller Program September 23, 2009 - (Free Research) See how SheepDog used Google Apps to capitalize on growing business opportunities for advanced cloud computing solutions, generate both one-time and ongoing revenue streams, and build a lucrative and sustainable business model.  (CASE STUDY) READ ABSTRACT |

Finding a Route to Recovery: Four Strategies by Cisco Systems, Inc. October 19, 2009 - (Free Research) Some small businesses are proactively finding roads to recovery, using network technology to reposition themselves. Their rules: Rethink the way business has been done, and accelerate recovery by investing in 21st-century technology that raises revenues, controls costs, and/or improves cash flow.  (WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent November 23, 2009 - (Free Research) Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.  (WHITE PAPER) READ ABSTRACT |

Eco-sustainable wireless service: Opening new markets through cost-effective, alternative energy wireless base stations by Alcatel-Lucent October 29, 2009 - (Free Research) About a billion people worldwide do not have access to telecommunications services, mostly from lack of a power grid that can support network infrastructure. Traditional wireless networks for remote locations rely on costly generators that are hard on the environment. Read this whitepaper to learn about cost effective and eco-friendly alternatives.  (WHITE PAPER) READ ABSTRACT |

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