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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
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How Dallas Cowboys Merchandising Scored Big with Rapid-fire BI by Tableau Software
November 09, 2009 - (Free Research)
In this videocast, discover how the Dallas Cowboys adopted BI strategies that optimized their tracking of manufacturing, distribution and sales. Hear from Bill Priakos, Cowboys' COO, as he explains the steps that the team took in being able to get a real-time look into the distribution chain and see trends over time.
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Sybase IQ 15: Making the Economical Choice by Sybase, Inc.
August 01, 2009 - (Free Research)
Bill Jacobs, Director of Technical Marketing, Sybase IQ, discusses the elements and attributes of Sybase IQ that make it a very economical choice for your business intelligence, analytics, and data warehousing activity. The features in the latest release are highlighted, along with the base characteristics of Sybase IQ.
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Sybase IQ 15: Addressing the Need for Speed by Sybase, Inc.
August 01, 2009 - (Free Research)
Bill Jacobs, Director of Technical Marketing, Sybase IQ, discusses the speed and performance capabilities of Sybase IQ 15. These enhancements are designed to help make IQ 15 remain the smartest choice for analytic, reporting, business intelligence, data mining, and related applications.
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Sybase IQ 15: More Flexibility to Adapt and Grow by Sybase, Inc.
August 01, 2009 - (Free Research)
Please join Bill Jacobs, Director of Technical Marketing, Sybase IQ, in this webcast about the first of seven topic areas – as he discusses the new features added to Sybase IQ 15 that enhance the flexibility of Sybase IQ 15 for analytics, reporting and business intelligence applications.
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PODCAST: How Dallas Cowboys Merchandising Scored Big with Rapid-fire BI by Tableau Software
November 09, 2009 - (Free Research)
In this podcast, discover how the Dallas Cowboys adopted BI strategies that optimized their tracking of manufacturing, distribution and sales. Hear from Bill Priakos, Cowboys' COO, as he explains the steps that the team took in being able to get a real-time look into the distribution chain and see trends over time.
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AventX Connector: Document Delivery Status within SAP by STR Software
May 08, 2009 - (Free Research)
AventX Connector for SAP ERP enables your users to email and fax any document you can print directly within the SAP application. Whether or your organization needs to deliver purchase orders, invoice, or bills of lading, our SAP-certified interface will meet your delivery requirements.
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Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT
June 16, 2009 - (Free Research)
Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.
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Get More Value from Audio Conferencing by Citrix Online
September 10, 2009 - (Free Research)
Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.
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Going Lean and Green: SaaS Document Process Automation by Esker Inc.
July 10, 2009 - (Free Research)
Most companies today recognize the operational efficiencies and benefits to be gained by removing paper from business processes that rely on documents. Read this whitepaper to learn about a document management solution that can automate many of your business processes, removing the need for paper forms, saving you time, and saving you money.
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Improving Business by Improving Fax by Esker Inc.
November 24, 2009 - (Free Research)
The paper will discuss key factors to consider with regard to fax technology, the impact of your faxing system on business processes, product selection and project execution. This paper advises an approach centered around choosing a vendor who is still paying close attention to fax communication as it relates to business processes.
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Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services by Microsoft
March 06, 2009 - (Free Research)
James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite.
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Storage Explained: Cloud Storage Defined by 3PAR
October 06, 2009 - (Free Research)
Cloud storage is a rapidly growing technology. Read this paper for the latest definitions of cloud storage and cloud service and to more closely examine cloud storage benefits and offerings.
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10 Ways to Reduce Your Email Costs Using Mimecast by Mimecast
October 06, 2009 - (Free Research)
If you’re considering cutting costs by switching to email archiving and management in the cloud, this white paper contains useful information and best practices. Download it and learn 10 ways MimeCast can save you time and money using cloud-based email management.
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100% Electronic AR Invoicing with SAP® Solutions by Esker Inc.
October 05, 2009 - (Free Research)
This paper examines solutions, both traditional software and Software as a Service models, with a proven track record in helping companies make the transition to 100% electronic AR invoicing.
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Meeting the Growing Need for Real-Time Data Movement in the Enterprise by Sybase, Inc.
September 03, 2009 - (Free Research)
Watch this webcast to learn the latest demands for data movement and replication within the enterprise. Sybase will also feature the new release of Replication Server, designed to address the growing needs of guaranteed data movement, with unprecedented performance for real-time data delivery even within heterogeneous data environments.
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Open Source in the Next Computing Wave by Red Hat
January 09, 2009 - (Free Research)
The current economic climate is forcing more systematic thinking about costs in general, including those associated with overall complexity and the security and resiliency of large distributed infrastructures. These trends intersect in powerful ways; a new wave of computing is gathering momentum as a result. And open source is playing a major role.
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Three Tactics for Winning the LTE Game by Alcatel-Lucent
June 09, 2009 - (Free Research)
This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators' common questions and helps address planning and implementation concerns including migrating away from existing legacy systems.
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Sea Star Line, LLC: Clear Sailing for Inbound Document Workflow by Esker Inc.
July 13, 2009 - (Free Research)
Read this case study to learn how Sea Star Line worked with Esker Professional Services to help implement Esker DeliveryWare as their solution and the benefits that resulted from Sea Stars decision to use Esker DeliveryWare, which includes better visibility, productivity, and time and cost savings.
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Gaining a Competitive Edge: Streamlining AP and Business Process Automation by Esker Inc.
July 13, 2009 - (Free Research)
This paper is designed to assist CEOs, CFOs, CIOs, Accounts Payable managers and ERP system administrators in learning, planning and evaluating automation of accounts payable processes to gain added efficiency in today's competitive business environment.
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HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
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