Retail Customer Service White Papers, Retail Customer Service Software, Retail Customer Service Research, Hardware and Services

Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge

March 13, 2009 - (Free Research)

This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.

(WHITE PAPER)

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Vista SP1: What You Need to Know before You Deploy by Global Knowledge

December 2008 - (Free Research)

The release of Windows Vista SP1 enables customers to take advantage of improvements that Microsoft and its partners have developed. It's a continuation of Microsoft and its partners' drive to provide the best experience possible.

(WHITE PAPER)

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Empowerment as a Growth Strategy by Oracle Corporation

September 2007 - (Free Research)

Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.

(WHITE PAPER)

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Getting Value from Industry Best Practices the High-Tech Supply Chain Challenge by SAP AG

September 2008 - (Free Research)

Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization.

(WHITE PAPER)

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High-Tech Industries: The Supply Chain Executive's Strategic Agenda by SAP AG

September 2008 - (Free Research)

This paper explores the concerns and process roadmap of supply chain executives in high-tech industries.

(WHITE PAPER)

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Ensuring Successful Manufacturing Execution in the Fabless Semiconductor Model by SAP AG

September 2008 - (Free Research)

The number of semiconductor companies adopting a fabless manufacturing model continues to increase. And to thrive in this highly competitive market, the fabless company must produce the best product designs for its intended market. This SAP Executive Insight examines the growing trend toward the fabless manufacturing model.

(WHITE PAPER)

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Beyond Supply Chain Visibility: Response Management Is the Key by SAP AG

September 2008 - (Free Research)

Supply chain visibility ranks as one of the top two application focus areas for companies as part of their supply chain technology investment plans. Supply chain executives view visibility as the main goal for supply chain executives within supply chain initiatives. Read this paper for more.

(WHITE PAPER)

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Data breaches in the Retail Industry by McAfee, Inc.

September 2009 - (Free Research)

In this podcast, Gartner analyst Avivah Litan talks about the Heartland data breach in relation to current data security trends in the retail industry. Also, a discussion with Ernst & Young's Sagi Leizerov on data privacy in the retail industry reveals common trouble spots for retailers, including managing vendors and tracking customer purchases.

(PODCAST)

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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

(SOFTWARE PRODUCT)

Forrester: Competition Intensifies For The SMB ERP Customer by Oracle Corporation

August 2007 - (Free Research)

This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition.

(WHITE PAPER)

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Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

May 2006 - (Free Research)

Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation.

(WEBCAST)

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A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc.

December 2009 - (Free Research)

In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford.

(WHITE PAPER)

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Podcast: Integrating Customer Contact Preferences into your CRM System by Gryphon Networks

December 2009 - (Free Research)

This podcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.

(PODCAST)

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Integrating Customer Contact Preferences into your CRM System by Gryphon Networks

December 2009 - (Free Research)

This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.

(WEBCAST)

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Microsoft CRM Online Customer Montage by Microsoft

December 2009 - (Free Research)

In this three-minute video, two Microsoft Dynamics CRM Online customers discuss how this new software service is not only helping them be more effective in their sales and marketing groups, but is also being adapted and customized to offer solutions well beyond what CRM is typically used for.

(VIDEO)

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Going Mobile: Mobile Customer Service Moves to the Forefront of Multi-Channel Interaction by IntelliResponse

December 2009 - (Free Research)

This knowledge paper examines and explores the rapid rise of the mobile consumer, and provides strategies for integrating mobile customer service into the multi-channel service strategy. The paper details how your mobile customer service solution must be channel-specific to mobile, and deliver upon the need for efficiency, accuracy and simplicity.

(WHITE PAPER)

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Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc.

September 2008 - (Free Research)

Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met.

(CASE STUDY)

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SAP® Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions for Faster Value by SAP AG

February 2008 - (Free Research)

The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.

(WHITE PAPER)

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Ready Access to Real-Time Data Helps Small Businesses Thrive by SAP AG

February 2008 - (Free Research)

Today there is new and affordable technology that enables small businesses to access current data from any location, respond quickly to change, and thrive in a volatile business environment. A good example of this technology is the SAP® Business One application. Read this white paper to learn more!

(WHITE PAPER)

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Learn to Improve SAP Order Management and Retain Customers in Today’s Tough Economy by Esker Inc.

July 2009 - (Free Research)

This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.

(WHITE PAPER)

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HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server by Hewlett-Packard Company

September 2009 - (Free Research)

Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.

(WHITE PAPER)

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The End User Experience: The Working End User by Intel Technology Provider

December 2009 - (Free Research)

This presentation transcript will discuss the End User. Ultimately, all of us are trying to look after are our end users. It does not matter whether we are the supplier or the customer that is receiving goods. We are all end users in this world, and what we are trying to do is to look at the end user and actually think about how they work today.

(PRESENTATION TRANSCRIPT)

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Enterprise Data Services in SOA using ODI Suite by Oracle Corporation

February 2009 - (Free Research)

This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it.

(WHITE PAPER)

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Business Intelligence: The Definitive Guide for Midsize Organizations by SAP AG

June 2008 - (Free Research)

Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.

(WHITE PAPER)

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CRM without Compromise: A Strategy for Profitable Growth by SAP AG

April 2007 - (Free Research)

This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

(WHITE PAPER)

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