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Leverage your network with WAN optimization by Orange Business Services April 29, 2009 - (Free Research) Read this E-Guide to learn some valuable information about WAN optimization. Topics include server consolidation, application acceleration, architectural challenges, accelerator placement, and more.  (EGUIDE) READ ABSTRACT |

Show Me the Money - How Life in the ITIL Fast Lane Can Deliver Success by Numara Software December 22, 2009 - (Free Research) In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.  (WHITE PAPER) READ ABSTRACT |

Low Rate Financing: Get Competitive Rates on Virtually Every IBM Brand by IBM October 30, 2009 - (Free Research) With all these great products available at such incredible rates, it's easy to see why Low Rate Financing is the best way to get the IT solutions your organization needs. Read this brief paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM by Microsoft September 09, 2009 - (Free Research) Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.  (WEBCAST) READ ABSTRACT |

Improve Customer Relationships Using the 2007 Office System by Microsoft September 09, 2009 - (Free Research) This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.  (WEBCAST) READ ABSTRACT |

IDC White Paper By Carl W. Olofson. IBM's Secret Weapon: The Power, Flexibility, and Self-Managing Capability of Informix Dynamic Server by IBM October 19, 2009 - (Free Research) Informix Dynamic Server (IDS) represents a technology that is too significant to compromise or to try to blend into a more general product line. That is why IBM decided to boost investment in IDS development and promote it as a premier relational database management system (RDBMS) for high-volume transaction applications.  (ANALYST REPORT) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Load Testing 2.0 - The Next Generation of Load Testing for the Web 2.0 World by Gomez July 09, 2009 - (Free Research) Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions.  (WHITE PAPER) READ ABSTRACT |

A Guide to Cyber Crime Security in 2010 by eEye Digital Security November 25, 2009 - (Free Research) Internet crime is easy to commit, highly lucrative, and largely under-policed. The cyber crime economy is a vibrant, worldwide market that is spreading at an alarmingly dangerous rate. This whitepaper will cover trends behind internet vulnerabilities as well as the methods and solutions available today to help combat this pandemic.  (WHITE PAPER) READ ABSTRACT |

Making Sense of Man-in-the-Browser: Strategies for Mitigating a Menacing Threat by RSA, The Security Division of EMC October 12, 2009 - (Free Research) The increasing implementation of strong two-factor authentication has challenged fraudsters to develop new methods to target online users. One of the latest tactics fraudsters are employing is the use of Trojans to launch man-in-the-browser attacks. Read on to learn more about this type of attack and how to defend against it.  (WHITE PAPER) READ ABSTRACT |

eToken PRO Anywhere Flash Demo by SafeNet, Inc. November 10, 2009 - (Free Research) View this demo to learn why eToken PRO Anywhere is ideal for corporate and Internet security needs, enabling organizations to expand their range of online business services while providing end users with full roaming capabilities. For consumers, the convenience of a robust and yet simple “Plug and Play” solution is unbeatable.  (PRODUCT DEMO) READ ABSTRACT |

How to Set Up and Track Small Parcel Shipments Via a Single Point of Access by CDC Global Services - Catalyst November 02, 2009 - (Free Research) This Webcast will demonstrate a new application that delivers seamless integration between SAP and leading global parcel carriers, including FedEx, UPS, DHL, TNT, Purolator and more, without middleware. You will also be able to understand how to track your shipment without accessing multiple systems, from any PC or terminal with access to SAP.  (WEBCAST) READ ABSTRACT |

EC Suite Proactively Eliminates Critical Vulnerabilities to Mitigate Business Risk by Lumension January 28, 2009 - (Free Research) EC Suite's preventive security approach has yielded a stronger security profile against malicious attacks, reduced overall IT and security operational expenses, and enhanced operational efficiencies.  (WHITE PAPER) READ ABSTRACT |

Information Governance Perspectives from RSD: E-mail Archiving by RSD August 17, 2009 - (Free Research) With the ever increasing compliance regulations in terms of E-mail archiving, It becomes clear that E-mail archiving is an information governance imperative. This paper presents the 3 technical challenges which should be understood when evaluating email archiving solutions  (WHITE PAPER) READ ABSTRACT |

Gaining a Competitive Edge: Streamlining AP and Business Process Automation by Esker Inc. July 13, 2009 - (Free Research) This paper is designed to assist CEOs, CFOs, CIOs, Accounts Payable managers and ERP system administrators in learning, planning and evaluating automation of accounts payable processes to gain added efficiency in today's competitive business environment.  (WHITE PAPER) READ ABSTRACT |

Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment by CDC Global Services - Catalyst September 15, 2009 - (Free Research) This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.  (WHITE PAPER) READ ABSTRACT |

Forrester Research - Achieving ROI While Managing Interconnected Applications by Progress Software November 24, 2009 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the financial impact of Progress Actional on its organizations. Forrester Research, Inc.'s aim is to clearly show all calculations and assumptions used in the analysis. Readers should use this study to better communicate a business case for investing in Progress Actional.  (ANALYST REPORT) READ ABSTRACT |

Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc November 30, 2009 - (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.  (WHITE PAPER) READ ABSTRACT |

How to Sell Network Security to the Retail Industry by WatchGuard Technologies, Inc. June 01, 2009 - (Free Research) This white paper discusses the nature of the retail marketplace moving forward and identifies the drivers behind retailers’ interest in data, network, and transaction security. Learn who the key decision makers in retail really are and find out how they play different roles depending on their size.  (WHITE PAPER) READ ABSTRACT |

Clinical Financial Services Uses i365 to Reduce Its DR Risk and Reassure Clients by i365, A Seagate Company November 13, 2009 - (Free Research) When Clinical Financial Services, LLC needed to reduce its disaster recovery risk and reassure their clients, they turned to i365. Their solution was EVault SaaS plus Agent plug-ins for Microsoft Exchange and SQL Servers and Open Transaction Manager working in conjunction with EVault Remote Disaster Recovery service.  (CASE STUDY) READ ABSTRACT |

Presentation Transcript: Achieving Breakthrough Performance in Analytics and Reporting by Sybase, Inc. October 26, 2009 - (Free Research) This transcript of the Sybase webcast, "Achieving Breakthrough Performance in Analytics and Reporting" explains why Sybase IQ is the #1 column-based analytics server for business analytics and reporting. Read on to learn how Sybase IQ can relieve the pressure on your transaction systems without creating extra workloads or breaking the bank.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Key to Optimizing VoIP Deployments by Blue Coat December 02, 2008 - (Free Research) To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible.  (DATA SHEET) READ ABSTRACT |

The Return on Investment of Payment Card Industry Data Security Standards Compliance by IBM June 10, 2009 - (Free Research) Compliance with PCI DSS has become a global requirement for any business or entity that processes credit card transactions as payment for goods and services. This paper explores the ROI implications and opportunities of PCI.  (WHITE PAPER) READ ABSTRACT |

BSD Group’s Oracle Extension for Rational Performance Tester Demonstration by IBM October 06, 2009 - (Free Research) This quick demo gives you a great overview of the look and feel of BSD Group’s Oracle Extension for Rational Performance Tester, its features, and its capabilities. This plug-in will help you capture, record and playback transactions using Oracle NCA technology. View the demo now to learn more about increasing application visibility during testing.  (PRODUCT DEMO) READ ABSTRACT |

Differentiate Your Company with Complete CRM by Oracle Corporation June 10, 2009 - (Free Research) This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.  (WHITE PAPER) READ ABSTRACT |

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