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Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.  (WHITE PAPER) READ ABSTRACT |

Gartner's Magic Quadrant for IT Event Correlation and Analysis by BMC Software, Inc November 03, 2009 - (Free Research) Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.  (ANALYST BRIEF) READ ABSTRACT |

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.  (TRIAL SOFTWARE)

WindowTester Pro: An Innovative Solution for Automated Testing of Java Graphic User Interfaces by Instantiations September 01, 2007 - (Free Research) This paper describes how WindowTester Pro software is used to solve the problems associated with testing all elements of an application’s GUI.  (WHITE PAPER) READ ABSTRACT |

Whose Fault is it Anyway? Using Compuware Abend-AID to Diagnose DB2 and WebSphere MQ Problems by Compuware Corporation September 03, 2009 - (Free Research) This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. Read this paper to learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID.  (WHITE PAPER) READ ABSTRACT |

Choosing The Right Analyzer For Your WLAN by Global Knowledge July 27, 2009 - (Free Research) WLAN analyzer are software applications that capture 802.11 frames and use them for analysis. This white paper covers how WLAN analyzers work, how WLAN analyzers may be used to gauge performance, and which WLAN analyzer product is best for common tasks.  (WHITE PAPER) READ ABSTRACT |

12 Things to Know When Troubleshooting Your Network by Global Knowledge December 2008 - (Free Research) This white paper addresses twelve common issues that network administrators should examine when troubleshooting network problems.  (WHITE PAPER) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.  (WHITE PAPER) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.  (VIDEOCAST) READ ABSTRACT |

Using Visual Analysis to Answer any Question by Tableau Software January 2007 - (Free Research) Tableau is Business Intelligence software that helps people visually query and interpret information in databases. It enables users to transform raw data into smart decisions using a drag and drop process that creates vivid, interactive visualizations.  (WHITE PAPER) READ ABSTRACT |

Advanced Consulting Enterprises - Mapping Database Solutions to Your Needs by Oracle Corporation January 2009 - (Free Research) Guardianship Program is involved in all decisions like paying bills, medical treatments, rent for each person in its system and to manage this they implemented an Oracle Database and Oracle Developer Tool.  (CASE STUDY) READ ABSTRACT |

Podcast - Eight Rules for Creating Great White Papers by KnowledgeStorm, Inc (E-mail this company) March 2006 - (Free Research) White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This podcast outlines eight key steps to take when writing a white paper and what you should do once the paper is written.  (PODCAST) READ ABSTRACT |

Eight Rules for Creating Great White Papers by KnowledgeStorm, Inc (E-mail this company) May 2005 - (Free Research) White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This paper outlines eight key steps to take when writing a white paper and what you should do once the paper is written.  (WHITE PAPER) READ ABSTRACT |

E-book: The Top 5 IT Budget Killers (and How You Can Fight Back) by IBM October 2008 - (Free Research) This e-book by IBM, will introduce you to the five big IT budget killers and some of the best ways to knock them out.  (EBOOK) READ ABSTRACT |

Top Ten Problems Network Technicians Encounter by Fluke Networks EMEA February 2009 - (Free Research) This white paper discusses ten common problems encountered by network technicians today and their symptoms, causes, and resolutions.  (WHITE PAPER) READ ABSTRACT |

8 Problems of Keyword Search in E-Discovery – A Guide for Fortune 1000 Companies by FTI Technology November 2009 - (Free Research) In this paper – first in a three part series - we will examine the difficulties of working with keywords during a matter, the many challenges associated with relying on keyword search, and the cost and risk associated with attempting to “guess” one’s way to a relevant document set.  (WHITE PAPER) READ ABSTRACT |

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company October 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.  (WHITE PAPER) READ ABSTRACT |

Quick-EDD/HA for System i and Quick-EDD/OPEN for Intel Based Servers by Quick-EDD/iSam Blue, llc. September 2009 - (Free Research) High availability (HA) and disaster recovery (DR) technology is essential in all organizations, but many businesses can’t afford the proper tools. Quick-EDD offers a wide range of products with options to purchase, lease or rent. We even provide turn-key solutions that take care of all your target needs.  (TRIAL SOFTWARE)

THINKStrategies - On-Demand Business Intelligence Solutions: A New Way to Achieve Your Corporate Objectives in Today's Challenging Economy by SAP BusinessObjects May 2009 - (Free Research) The macro-market trends of Globalization and eCommerce are making it more important than ever for corporate executives and end users to access critical information to make effective business decisions. This paper will examine how a new generation of SaaS-based BI solutions is responding to the escalating challenges facing companies of all sizes.  (WHITE PAPER) READ ABSTRACT |

Platform HPC Workgroup Manager: Simplified Management of High-Performance Computing Clusters by Platform Computing Corporation September 2009 - (Free Research) This paper provides an overview of Platform HPC Workgroup Manager (HPC-WM). HPC-WM dramatically simplifies both the installation and ongoing management of Linux clusters, making them accessible to even the smallest organizations.  (WHITE PAPER) READ ABSTRACT |

Red Hat Service-Oriented Architecture by JBoss, a Division of Red Hat July 2009 - (Free Research) Red Hat can alleviate common infrastructure problems by moving organizations toward service-oriented architectures (SOA). High-quality, low-cost, SOA-enabled solutions from Red Hat and JBoss let customers focus their resources on the applications and business processes that differentiate their business and give them a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.  (WHITE PAPER) READ ABSTRACT |

How to Resolve Capacity Bottlenecks and Ensure Great Performance in Your VMware ESX Environment by VKernel February 2008 - (Free Research) In virtualized data centers, the fact that all applications and users can impact each other combined with a lack of resource monitoring can cause poor performance and even system downtime. This white paper provides a formula to avoid these problems.  (WHITE PAPER) READ ABSTRACT |

Performance Assurance Lifecycle for Virtual Infrastructures by VKernel November 2008 - (Free Research) Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.  (WHITE PAPER) READ ABSTRACT |

A Guide to Diagnosing .Net Application Errors by AVIcode, Inc. September 2007 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.  (WHITE PAPER) READ ABSTRACT |

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