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The Leader in On-Demand Call Centers: Five9 Product Overview by Five9
September 10, 2009 - (Free Research)
Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.
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Virtual Desktop Management: Reducing Infrastructure Costs by HP, Vmware and AMD
September 17, 2009 - (Free Research)
This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.
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For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact
December 03, 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger
business continuity, and more.
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9
September 10, 2009 - (Free Research)
Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
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Accelerate ITIL Initiatives by Bomgar Corporation
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March 01, 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.
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Magic Quadrant for Endpoint Protection Platforms by Sophos Inc.
May 12, 2009 - (Free Research)
Gartner's Magic Quadrant for Endpoint Protection Platforms assesses a company's ability to execute and its completeness of vision. According to Gartner, Sophos continues to have a strong reputation for support and service from customers and the management interface achieves a good balance of simplicity without sacrificing depth of control.
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Email Security: Magic Quadrant for Email Security Boundaries, 2008 by Proofpoint, Inc.
October 22, 2009 - (Free Research)
The email security market is maturing, but speed and breadth of spam detection, and management and reporting capabilities, continue to differentiate vendors. This paper will discuss what you need to know about spam filtering, outbound content filtering, and available email security solutions in various delivery models.
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Magic Quadrant for WAN Optimization Controllers, 2009 by Blue Coat
June 30, 2009 - (Free Research)
WAN optimization controllers seek to improve applications performance and reduce bandwidth requirements by intelligently managing traffic across the WAN. This analyst report presents a snapshot of the current market situation as well the results and explanation of Gartner's study of nine separate WOC vendors. Read the full report to learn more.
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Selling to the C-Level: How to Convince Company Leaders to Buy by ZoomInfo
November 09, 2009 - (Free Research)
This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.
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Magic Quadrant for Secure Web Gateway, 2008 by Blue Coat
September 11, 2008 - (Free Research)
Secure Web gateway solutions protect Web-surfing PCs from infection and enforce company policies. Incumbant providers have been slow to respond to changing demands, while new vendors are struggling to get the right product mix and prove their mettle in the demanding enterprise market.
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Customer Relationship Management: The Winning Strategy in a Challenging Economy by Microsoft
April 08, 2009 - (Free Research)
In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
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VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc
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VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.
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Managing the Amazon Elastic Compute Cloud with CA by CA
October 30, 2009 - (Free Research)
Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.
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Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft
March 01, 2007 - (Free Research)
Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
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Information Security Magazine - September 2009: Readers’ Choice Awards by Information Security Magazine
September 15, 2009 - (Free Research)
This issue of Security Information Magazine features the 2009 Readers’ Choice Awards. For the fourth consecutive year, our readers voted to determine the best security products. A record 1,721 voters participated this year, rating products in 17 different categories. There’s also a great article on the facts and myths about encryption and more.
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IDC Report: IT Service Management Adoption Trends and Strategies by Hewlett-Packard Company
September 08, 2008 - (Free Research)
Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
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