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Featured Sponsors
Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company
October 01, 2008 - (Free Research)
This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.
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Solutions for Small to Medium Data Centers by APC
October 23, 2009 - (Free Research)
APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.
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Application Grid: Ideal Platform for IT Consolidation by Oracle Corporation
April 01, 2009 - (Free Research)
Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.
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TechWiseTV: Unlocking the Potential of Virtualization by Cisco Systems, Inc.
July 30, 2009 - (Free Research)
Virtualization has become the standard in data centers today with its ability to allow IT pros to do more with less – but it still has its challenges. Watch this episode of Cisco TechWiseTV to learn how to overcome these challenges to take full advantage of virtualization.
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Online Training Case Study by SyberWorks, Inc.
December 2008 - (Free Research)
The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
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Help Desk vs. Service Desk: Which One is Right for You by Numara Software
March 2009 - (Free Research)
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
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Green IT Matters at Wipro LTD by Wipro Technologies
September 2009 - (Free Research)
In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.
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As the market turns around... a hot new communications service market emerges by Hewlett-Packard Company
November 2009 - (Free Research)
Communications as a service (CaaS) is a hot new market that promises to grow quickly. Small and medium businesses (SMBs) that need enterprise-class communications services already do business with service providers. This study focuses on the factors that are driving CaaS and how service providers can take advantage of them.
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Load Testing 2.0 - The Next Generation of Load Testing for the Web 2.0 World by Gomez
July 2009 - (Free Research)
Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions.
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Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation
September 2009 - (Free Research)
Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
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Achieving Business Agility with Application Grid by Oracle Corporation
December 2008 - (Free Research)
Application grid brings the same type of efficiency, scalability, and quality of service to the application layer. Discover how to get greater efficiency, exceptional agility, and superior quality of service with an application grid.
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Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc
(E-mail this company)
July 2007 - (Free Research)
Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers.
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IT Automation: Going Beyond the Obvious to Find Real Cost Savings by BMC Software, Inc
September 2009 - (Free Research)
Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
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Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation
September 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
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RAID FAQ by Nexsan Technologies
November 2009 - (Free Research)
Twenty years old, RAID has become a standard and transparent feature. What is RAID, and how does this technology fit into the storage landscape? This expert FAQ podcast answers common questions about RAID, explores the different levels of this technology, and overviews the implementation stages and obstacles.
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eBook: Best Practices for DB2 on z/OS Performance by BMC Software, Inc
April 2009 - (Free Research)
This book contains general information about improving performance for DB2 on
z/OS and specific information about how BMC products help improve performance.
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Presentation Transcript: Picking the Right Thin Client by Pano Logic, Inc
December 2009 - (Free Research)
This presentation transcript, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively.
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Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc
November 2009 - (Free Research)
This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.
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Podcast- Picking the Right Thin Client by Pano Logic, Inc
November 2009 - (Free Research)
This podcast, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively.
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Managing the Amazon Elastic Compute Cloud with CA by CA
October 2009 - (Free Research)
Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.
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