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10 Steps to Evaluate Google Apps for Lotus Domino Users by Google Apps November 17, 2009 - (Free Research) This expert webcast provides you with 10 steps for organizations that currently use Lotus Notes/Domino to determine if Google Apps is a good fit. Learn how to select a pilot project, calculate ROI and estimate training requirement to assist you in your decision making.  (WEBCAST) READ ABSTRACT |

Legal Discovery and Your Messaging Environments: What's Important and Why! by Unify November 23, 2009 - (Free Research) In this webcast, learn how Lotus Notes Administrators play an important role in legal discovery. Find out how archiving systems can help meet compliance standards and gain an understanding of business requirements around e-discovery. Discover how to make sure your company’s information is properly archived  (WEBCAST) READ ABSTRACT |

Top 10 Reasons to Add Surgient Self-Service to VMware Virtual Infrastructure by Surgient October 28, 2009 - (Free Research) Learn the top 10 reasons to add Surgient's self-service provisioning and management to help you get even more from your VMware investment.  (ANALYST BRIEF) READ ABSTRACT |

Self-Service Provisioning for Dynamic Data Centers by Surgient October 27, 2009 - (Free Research) Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery.  (DATA SHEET) READ ABSTRACT |

MKS Toolkit for Enterprise Developers v9.2p2 - Porting UNIX applications to Windows by MKS, Inc. - Interoperability Division June 08, 2009 - (Free Research) MKS Toolkit for Enterprise Developers is the ultimate in UNIX to Windows migration. Maintain a single course base across UNIX and Windows saving time and money for years to come, while cutting development time - 70%, 80%, even 90%.  (TRIAL SOFTWARE)

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.  (TRIAL SOFTWARE) READ ABSTRACT |

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.  (PRESENTATION) READ ABSTRACT |

E-Discovery Considerations for Lotus Notes Domino Organizations by Sherpa Software September 10, 2009 - (Free Research) Domino administrators in IT departments have become key players in corporate litigation due to the development of electronic discovery (e-discovery) procedures over the last several years. This paper will discuss the federal rules of e-discovery as well as introduce several e-discovery products from Sherpa software.  (IT BRIEFING) READ ABSTRACT |

Blackberry Enterprise Server v4.1 Service Pack 6 by BlackBerry August 2008 - (Free Research) The BlackBerry Enterprise Solution provides push-based access to email; calendar, contacts, tasks and notes; instant messaging; web-based applications and services and enterprise applications.  (WEBCAST) READ ABSTRACT |

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation January 2009 - (Free Research) Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.  (WHITE PAPER)

PODCAST: Do-It-Yourself BI Done Right: The Secret Sauce is SaaS by myDIALS Inc. December 2009 - (Free Research) This podcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.  (PODCAST) READ ABSTRACT |

Web Self-Service: The Cornerstone of Multi-Channel Customer Experience Management by IntelliResponse October 2009 - (Free Research) In today’s highly competitive economic climate, there is no margin for error when it comes to attracting and retaining customers. Businesses must now offer more channels of communication, more customer options, and faster responses than ever before.  (WHITE PAPER) READ ABSTRACT |

Enterprise Information Management: Strategy, Best Practices & Technologies on Your Path to Success by SAP AG September 2008 - (Free Research) The goal of this paper is to paint the EIM landscape, noting its components but focusing on the importance of an overarching EIM strategy that focuses on corporate objectives while at the same time offering cross-functional support.  (WHITE PAPER) READ ABSTRACT |

eGuide: Securing Corporate Data on Your Laptops by Dell, Inc. September 2009 - (Free Research) In this series, independent information security expert and noted author Kevin Beaver discusses laptop security issues he has recently seen in the field that you may not have considered or that you might be looking at from the wrong perspective.  (EGUIDE) READ ABSTRACT |

Podcast- 10 Steps to Evaluate Google Apps for Lotus Domino Users by Google Apps November 2009 - (Free Research) This expert podcast provides you with 10 steps for organizations that currently use Lotus Notes/Domino to determine if Google Apps is a good fit. Learn how to select a pilot project, calculate ROI and estimate training requirement to assist you in your decision making.  (PODCAST) READ ABSTRACT |

Do-It-Yourself BI Done Right: The Secret Sauce is SaaS by myDIALS Inc. November 2009 - (Free Research) This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.  (WEBCAST) READ ABSTRACT |

10 Key Actions to Reduce IT Infrastructure and Operations Cost Structure by Nimsoft, Inc. November 2009 - (Free Research) Infrastructure and operations (I&O) comprise 60% or more of total IT spending worldwide. I&O leaders are under intensifying pressure to reduce costs. This Gartner research note outlines the key actions that should be taken to change the I&O cost structure in the short term (through 2010) and in the longer term (during the next three years).  (ANALYST REPORT) READ ABSTRACT |

Self-Service is Coming to IT Service Delivery…What You Need to Know by Surgient October 2009 - (Free Research) User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.  (WEBCAST) READ ABSTRACT |

Self-Service That Really Serves by Oracle Corporation June 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Troubleshooting Made Easy In Linux by Global Knowledge May 2009 - (Free Research) Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly.  (WHITE PAPER) READ ABSTRACT |

Reference Document: Blackberry Enterprise Server V4.1 Installation Overview by BlackBerry September 2006 - (Free Research) This BlackBerry Enterprise Server installation guide provides an overview of the requirements for installing the new version 4.1. Learn about the necessary steps and requirements and get troubleshooting tips for your messaging server.  (WHITE PAPER) READ ABSTRACT |

SUN REFERENCE ARCHITECTURE FOR ORACLE 11g GRID by Sun Microsystems, Inc. October 2008 - (Free Research) This document is intended for executives evaluating the use of a horizontally scalable grid for database application deployment, as well as project managers, system engineers, integration specialists, and other technical staff looking to design, implement, and tune database applications in a grid computing environment.  (WHITE PAPER) READ ABSTRACT |

Architecting Enterprise Social Computing for Business Value by NewsGator Technologies October 2008 - (Free Research) This paper builds a model of enterprise social computing by analyzing business goals. It builds the architectural components and the relationships between them by starting from a basic definition of social computing and the most common goals.  (WHITE PAPER) READ ABSTRACT |

This Month in the Threat Webscape for July 2009 by Websense, Inc. September 2009 - (Free Research) In this video, learn more about the top techniques for defending your organization from Web threats. Techniques include the monitoring, classification, and identification of all Web content in real time.  (VIDEO) READ ABSTRACT |

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