Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 

Combining SAP ERP with SAP Incentive Administration and SAP Paybacks and Chargebacks provides a complete contract management solution. With this solution, you will increase market share, capture business intelligence, reduce overpayments and duplicate claims, improve compliance, and increase productivity. 

In this e-Guide, we recap Windows Mobile OS's evolution and look at the wide array of Windows Mobile-powered devices available to untether today's workforces. 

Check out this eBook to learn how to unify fault, performance and configuration management to increase uptime, reduce costs, and reduce human error. 

In this webinar, learn how you can use business rules to rapidly respond to discovered relationships between data and performance. You will learn why strategies need to adapt to new conditions and how business process automation can benefit from updated business rules to effect change and manage exception cases. 

Dell sales team and End User Computing utilized Dell Automated Deployment (DAD) service to speed PC deployment by 68 percent and help win a US$1.7 million contract with Schering-Plough. Read this case study to learn more about the benefits Schering-Plough Corporation recieved by utilizing Dell Automated Deployment (DAD). 

J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. 

In this webcast, discover how application and desktop virtualization together with blade servers and SAN technology provide the most cost-effective virtual desktop tools for everyone in your organization. Gain insight into how to leverage this approach to simplify your IT systems while improving the productivity of your users. 

This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. 

In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions. 

Read this brief case study to learn how Toshiba France implemented Webroot's Web security service and realized several benefits, including enhanced archiving and significant cost savings. 

In this issue of Exchange Insider e-zine, get an in-depth look at some real-world Exchange 2007 migration projects, what can go wrong and how to make the most of Exchange 2007's capabilities. This issue also highlights some must-have tools for securing mobile environments in Exchange as well as tips on keeping your servers running in peak condition