Join Grant Ingersoll, co-founder of Lucid Imagination and chairman of the Apache Lucene PMC, and Ryan McKinley, co-founder of Voyager GIS and Apache Lucene PMC member, and Sameer Maggon of AT&T Interactive for an in-depth technical workshop on the potential and application of the newly released Lucene Spatial libraries. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Server virtualization increases storage utilization, as moving from physical to virtual servers and often results in a larger number of combined physical and virtual servers in the environment. 

Read this expert E-Guide from Dell to learn key concepts that will help you architect your next SQL Server installation. 

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 

After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. 

Entraction has no reservations about the effectiveness and efficiencies that are possible using device fingerprinting paired with device reputation; this is real data pulled from the user's computer, coupled with fact-based evidence of fraud from that computer's past. Read this case study to learn about how Entraction is fighting fraud. 

ESET Mobile Antivirus has low CPU, memory requirements and compact updates which minimize data bandwidth usage. It will protect email attachments and other files being transferred or accessed without impacting performance and will keep your mobile phone safe -- even between signature updates. 

Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways. 

This paper will discuss why common practices for protecting the Blackberry environment are not the most effective, and how Marathon's everRun® software works as the better solution for achieving high availability for both physical and virtual environments. 

The purpose of this whitepaper is to describe best practices for securing IBM System i/i-Series/AS400 systems and detail the AS400 monitoring service provided by SecureWorks. 

The growing success of mobile data services and the success of end user devices, such as the iPhone, are causing performance bottlenecks into our next generation mobile networks. This videocast takes a look at how LTE, the next generation of wireless networking, is dealing with these challenges while taking the user experience to the next level. 

What's the Riverbed difference? Speed. Scalability. And simplicity. Discover it for yourself and get the facts about the entire family of Steelhead solutions from Riverbed. Companies of all sizes depend on the Riverbed Steelhead product family to accelerate the performance of applications over the WAN.