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Protecting Data on the Edge by Zenith Infotech November 19, 2009 - (Free Research) According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this videocast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.  (VIDEO) READ ABSTRACT |

Using Total Cost of Ownership to Determine Optimal PC Refresh Lifecycles by Dell, Inc. and Intel May 04, 2009 - (Free Research) Wipro analysts gathered information from 106 IT organizations in North America, Great Britain, and Germany in March 2009. This whitepaper explores contributing factors that determine the optimal refresh rate for laptop and desktop PCs, using examples from the firms that participated in the survey.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.  (PRESENTATION) READ ABSTRACT |

Presentation Transcript: Protecting Data on the Edge by Zenith Infotech November 24, 2009 - (Free Research) According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this transcript, W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Gartner's Magic Quadrant for IT Event Correlation and Analysis by BMC Software, Inc November 03, 2009 - (Free Research) Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.  (ANALYST BRIEF) READ ABSTRACT |

Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc June 15, 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...  (WHITE PAPER) READ ABSTRACT |

North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by HP, Vmware and AMD July 01, 2008 - (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.  (CASE STUDY) READ ABSTRACT |

IT@Intel: Evaluating Netbooks for Enterprise Use by Intel Corporation May 01, 2009 - (Free Research) This Intel Brief suggests that netbooks potentially could become companion devices that employees use in select situations and locations. We plan to continue investigating these usage models to determine the potential for enterprise deployment.  (WHITE PAPER)

The Mobile Majority by Intel Corporation June 30, 2009 - (Free Research) Not just for Road Warriors any more, mobility takes hold as a strategic corporate asset across the enterprise. This article summarizes key mobility data from a recent Forrester Research report and Intel IT's experience with a highly mobile workforce Lost Laptops: More Expensive Than You Think  (WHITE PAPER)

How to "MAP" Your Infrastructure for Windows 7 and Server 2008 by Global Knowledge November 05, 2009 - (Free Research) The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. This paper explains how to utilize it to "map" your infrastructure for Windows 7 and Server 2008.  (WHITE PAPER) READ ABSTRACT |

Numara Track It! - Change Management Webinar by Numara Software June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...  (WEBCAST) READ ABSTRACT |

Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free one-day virtual seminar brought to you by BMC Software, Inc. by BMC Software, Inc October 29, 2009 - (Free Research) Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.  (VIRTUAL SEMINAR) READ ABSTRACT |

Plan Now for Licensing Windows 7 by Dell, Inc. July 22, 2009 - (Free Research) This Forrester Research paper will show you how analyzing your options for upgrading to Windows 7 can save you down the road. One of the first steps IT managers should take is to determine their firm's Windows 7 licensing strategy and how it fits into their broader Microsoft relationship.  (WHITE PAPER) READ ABSTRACT |

Enterprise Single Sign-On The Holy Grail of Computing by Quest Software October 02, 2009 - (Free Research) In today's enterprise, IT managers are faced with the growing challenge of keeping track of multiple passwords and system identities. In this document, we'll discuss how Quest approaches enterprise single sign-on and a unique solution that addresses nearly all facets of the challenges.  (WHITE PAPER) READ ABSTRACT |

Web Security in the Cloud: Reduce Costs and Secure Employees Worldwide by Webroot Software, Inc. September 03, 2009 - (Free Research) Read this brief case study to learn how Toshiba France implemented Webroot's Web security service and realized several benefits, including enhanced archiving and significant cost savings.  (CASE STUDY) READ ABSTRACT |

Mobile Management: Reducing Risks and Maximizing Return by Absolute Software December 11, 2009 - (Free Research) Watch this webcast to gain insight into industry trends in mobile security and available options for securing data on laptops and mobile devices. Learn about a remote management and data protection tool that enables organizations to get the most from their existing IT resources using cloud-based services.  (WEBCAST) READ ABSTRACT |

EMA Impact Brief: CA Spectrum Service Assurance Bridges Service Management Gap by CA October 19, 2009 - (Free Research) Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.  (WHITE PAPER) READ ABSTRACT |

Bridging the Gap Between Change Activity and Change Management: Real Time Accountability and Change Prevention by McAfee, Inc. August 17, 2009 - (Free Research) Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases.  (ARTICLE) READ ABSTRACT |

IDC Report: IT Service Management Adoption Trends and Strategies by Hewlett-Packard Company September 08, 2008 - (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.  (WHITE PAPER) READ ABSTRACT |

PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™ by PistolStar, Inc. August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.  (PRODUCT OVERVIEW) READ ABSTRACT |

Quest Connect 2009 by Quest Software October 21, 2009 - (Free Research) Interact and learn, virtually, at Quest Connect '09. With 67 webcasts in three session halls, we're bringing content that directly benefits the way you do business - right to your desk.  (VIRTUAL SEMINAR)

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.  (WEBCAST) READ ABSTRACT |

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.  (WEBCAST) READ ABSTRACT |

Pocket E-Guide Review: Dell Latitude E6400 by Dell, Inc. and Microsoft December 2009 - (Free Research) The Dell Latitude E6400 is a 14" laptop targeted towards businesses that need good performance, solid design, and a commonality of parts for an entire workforce. Read this Pocket E-Guide for a features and performance review of the Dell Latitude E6400.  (EGUIDE) READ ABSTRACT |

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