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Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom. 
(CASE STUDY) READ ABSTRACT |

Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services by Microsoft

February 01, 2009 - (Free Research)
annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals. 
(CASE STUDY) READ ABSTRACT |

5 Steps to Reducing Downtime: Best Practices for Windows Server Application High Availability by Marathon Technologies

September 28, 2009 - (Free Research)
This white paper discusses five steps for protecting Windows Server applications from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure. 
(WHITE PAPER) READ ABSTRACT |

Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction by Microsoft

April 18, 2008 - (Free Research)
When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM... 
(CASE STUDY) READ ABSTRACT |

Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft

March 01, 2007 - (Free Research)
Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service. 
(WHITE PAPER) READ ABSTRACT |

Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage by Microsoft

April 15, 2008 - (Free Research)
After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online. 
(CASE STUDY) READ ABSTRACT |

Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft

June 05, 2008 - (Free Research)
When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations. 
(CASE STUDY) READ ABSTRACT |

The Case for Investing in Business Analytics Technology by SAS Institute Inc.

October 23, 2009 - (Free Research)
Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention. 
(WEBCAST) READ ABSTRACT |

SIP Trunking Is Key to Accelerating Unified Communications Deployments by Sprint

February 01, 2009 - (Free Research)
This report introduces the reader to Unified Communications and to SIP trunking and how it can play a key role in accelerating the deployment of UC. It also provides recommendations on how to evaluate SIP trunking providers and some thoughts for initial deployment. 
(ANALYST REPORT) READ ABSTRACT |

Taming Data Chaos: Simplify Data Integration with DataDirect Data Integration Suite by DataDirect Technologies

March 16, 2009 - (Free Research)
Data transformation and integration are key areas where specialized products can yield impressive time and cost efficiencies and The DataDirect Data Integration Suite is one of the leaders in this space. Read this paper for a detailed analysis of this product. 
(WHITE PAPER) READ ABSTRACT |

More Accurate Inventory Control Delivers Better Customer Service: Virco Case Study by CDC Global Services - Catalyst

September 17, 2009 - (Free Research)
In this case study you will learn how Virco turned to Catalyst, to improve its efficiency and lower costs related to warehouse activities. Catalyst is a warehouse management system that works with current SAP foundations and provides accurate inventory control to eliminate stock-outs, without negatively impacting customer service. 
(CASE STUDY) READ ABSTRACT |

Empower Your Consumer Research Department with Predictive Analytics by SPSS Inc. Worldwide Headquarters

May 01, 2009 - (Free Research)
In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS. 
(CASE STUDY) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
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Case Study: Learning from GlaxoSmithKline's Cloud-Based Email Decision Process by Microsoft Corporation India Pvt Ltd

June 19, 2009 - (Free Research)
GlaxoSmithKline is moving approximately 90,000 email users to Microsoft's Exchange Online, a cloud delivered service. The result is that GSK is able to optimize its messaging and collaboration platform to meet the full range of its end users' requirements - while saving on its ongoing costs. 
(CASE STUDY) READ ABSTRACT |

Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies by Pivotal CRM, a CDC Software solution

November 18, 2009 - (Free Research)
This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. 
(PODCAST) READ ABSTRACT |

Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services by Microsoft

March 06, 2009 - (Free Research)
James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite. 
(CASE STUDY) READ ABSTRACT |

Dell and Microsoft solutions help ServiceU deliver reliable system performance and create a virtualized environment that reduces power consumption by 50 percent by Dell and Microsoft

February 01, 2009 - (Free Research)
ServiceU Corporation was challenged to deploy reliable hardware to support its Microsoft® SQL Server® 2008 environment and virtualize other applications to enhance business flexibility. Read this case study to learn about the benefits that ServiceU achieved through by implementing Dell hardware and Microsoft Hyper-V technology. 
(CASE STUDY) READ ABSTRACT |

Dell Helps Customers Reduce Spending on Power, Hardware, and Software by Dell and Microsoft

August 09, 2009 - (Free Research)
Companies that seek infrastructure consulting from Dell often want to cut expenditures. Dell can help customers reduce costs by taking advantage of Windows Server 2008 R2, Windows 7, and Dell products and services. Read this case study to learn more! 
(CASE STUDY) READ ABSTRACT |

Practical Open Source Data Integration Case Studies & Implementation Examples Volume 2 by Talend

February 11, 2009 - (Free Research)
This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits. 
(WHITE PAPER) READ ABSTRACT |

A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell by MarketTools, Inc.

August 19, 2009 - (Free Research)
This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business. 
(CASE STUDY) READ ABSTRACT |

InfoSupport launches new servers and storage up to 75% faster using virtualization by Dell and Microsoft

June 09, 2009 - (Free Research)
This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours. 
(CASE STUDY) READ ABSTRACT |

Tough Love: When IT Security Hurts Your Business by Global Knowledge

May 01, 2009 - (Free Research)
As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 01, 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. 
(CASE STUDY) READ ABSTRACT |

NIBCO, INC: Integrating Inbound Sales Order Automation by Esker Inc.

July 10, 2009 - (Free Research)
In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare. 
(CASE STUDY) READ ABSTRACT |

Manage Oracle Database Users and Roles Centrally in Active Directory or Sun Directory by Oracle Corporation

February 13, 2009 - (Free Research)
This paper illustrates how you can now centrally administer database users and role memberships leveraging your existing LDAP directories. 
(WHITE PAPER) READ ABSTRACT |

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