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eBook: Building Effective Dashboards and Scorecards by Tableau Software
October 09, 2009 - (Free Research)
In this eBook, learn advanced strategies for creating actionable, interactive and user-friendly dashboards that will help your organization track key performance indicators (KPIs).
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Which Off-line CRM solution for Field Force? by Wipro Technologies
October 21, 2009 - (Free Research)
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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CIO Perspective: To Be Great at IT, You Must Be Great at BPM by Lombardi Software
December 18, 2009 - (Free Research)
One of the most popular business motto’s within the past year is "more for less." Organizations want things better, faster, and cheaper. In the IT world this is all too true as well. BPM is the tool that delivers faster, better, and cheaper solutions. Read this paper for an in-depth look into BPM from the perspective of the CIO.
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How MSPs can profit from cloud storage by Iron Mountain Digital
December 09, 2009 - (Free Research)
Join Redmond Channel Scott Bekker and Iron Mountain Digital’s Daniel Stevenson for a free, informative webcast to get insight on the emerging cloud storage opportunities and learn how you can quickly integrate cloud storage into your portfolio to take advantage of this profitable growing industry.
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ROI Case Study: Crest Animation by Hewlett-Packard Company
November 23, 2007 - (Free Research)
Download this case study and read how Crest Animation eliminated storage bottlenecks, improved productivity, and gained more than $19 Million in benefits with HP StorageWorks Solution.
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Measuring Return on Investment of Real-time Feedback Analytics by MarketTools, Inc.
November 24, 2009 - (Free Research)
This white paper demonstrates how Real-time Feedback Analytics (RFA) has very high ROIs, even under conservative estimates, both in absolute terms and relative to the many productivity investments.
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Google Web Toolkit: An Introduction by TheServerSide.com
October 21, 2009 - (Free Research)
In the early days of Java, application development with the Abstract
Window Toolkit (AWT) was relatively simple.
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Disaster Got You Down? by CDW Corporation
September 08, 2009 - (Free Research)
While trying to predict an outage is impossible, being prepared for one is not. Having the right tools in place to respond to a "disaster" is essential to sustaining a successful organization. A business-continuity / disaster-recovery plan can help you cut costs by avoiding downtime, lost revenue and dissatisfied customers.
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Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software
June 2008 - (Free Research)
We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.
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Lead Generation and Management: Online Strategies and Best Practices by KnowledgeStorm Webinars
(E-mail this company)
June 2004 - (Free Research)
Recent research by SiriusDecisions has shown that the average B2B organization actually utilizes only 6 % of the leads generated per year. If you're like many sales and marketing professionals, the time and money you will spend on online lead generation and management in 2004 will not yield the results you're looking for.
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Connecting Through Content: Issue One by KnowledgeStorm, Inc
(E-mail this company)
March 2007 - (Free Research)
This report, Issue One: How Technology Marketers Meet Buyers' Appetite for Content is the first in the Connecting Through Content series, which explores content creation, distribution and lead nurturing through the dual marketers' and technology buyers' perspectives.
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Dashboards: the New Face of Business Intelligence by LogiXML
October 2009 - (Free Research)
Today's Dashboards can deliver what users and the organization as a whole need to know so as to understand their current business and even conduct informed forecasts.
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Selecting a Visual Analytics Application by Tableau Software
April 2009 - (Free Research)
Visual analytics is the process of analytical reasoning facilitated by interactive visual interfaces. Its becoming the fastest way for people to explore and understand Business Intelligence data of any size. This paper will introduce you to the seven essential elements of true visual analytics applications.
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Voice Architectures and Deployment Models by Global Knowledge
December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
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Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation
September 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
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