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Dell PowerEdge Energy Smart Servers -- The Smart Choice for Optimizing your Data Center by Dell, Inc. and Intel

May 09, 2008 - (Free Research)
Dell's end-to-end approach helps customers worldwide solve their power and cooling challenges and meet the demands of business growth with industry-standard solutions. They offer solutions you can deploy right now, as well as the right mix of tools, partnerships, and services to help you get the most from your existing infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Hot Aisle Vs. Cold Aisle Containment by APC

February 2009 - (Free Research)
This paper examines hot and cold air containment and highlights the reasons why hot aisle containment emerges as the preferred best practice. 
(WHITE PAPER) READ ABSTRACT |

Sun Oracle Database Machine by Oracle Corporation

September 2009 - (Free Research)
This data sheet highlights the features and facts for the Sun Oracle Database Machine, the world's fastest for any type of database workload, and the only database machine that runs transaction processing applications. 
(DATA SHEET) READ ABSTRACT |

Giving Nurses More Time to Care by LogMeIn, Inc.

September 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely. 
(CASE STUDY) READ ABSTRACT |

For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.

September 2009 - (Free Research)
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. 
(CASE STUDY) READ ABSTRACT |

Empowerment as a Growth Strategy by Oracle Corporation

September 2007 - (Free Research)
Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results. 
(WHITE PAPER) READ ABSTRACT |

Green IT Matters at Wipro LTD by Wipro Technologies

September 2009 - (Free Research)
In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company. 
(WHITE PAPER) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 
(CASE STUDY) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact

December 2009 - (Free Research)
Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. 
(WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(CASE STUDY) READ ABSTRACT |

Magic Quadrant for Secure Web Gateway, 2008 by Blue Coat

September 2008 - (Free Research)
Secure Web gateway solutions protect Web-surfing PCs from infection and enforce company policies. Incumbant providers have been slow to respond to changing demands, while new vendors are struggling to get the right product mix and prove their mettle in the demanding enterprise market. 
(ANALYST REPORT) READ ABSTRACT |

7 Ways Compellent Optimizes VMware Server Virtualization by Compellent

March 2009 - (Free Research)
As enterprises turn to server virtualization to enhance IT flexibility while reducing costs, Server virtualization solutions such as VMware Infrastructure software are helping organizations achieve those goals by abstracting applications from physical resources. Read this paper for 7 Ways Compellent Optimizes VMware Server Virtualization. 
(WHITE PAPER) READ ABSTRACT |

Podcast: Integrating Customer Contact Preferences into your CRM System by Gryphon Networks

December 2009 - (Free Research)
This podcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe. 
(PODCAST) READ ABSTRACT |

Integrating Customer Contact Preferences into your CRM System by Gryphon Networks

December 2009 - (Free Research)
This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe. 
(WEBCAST) READ ABSTRACT |

Optimize your VMware protection strategy Leveraging Quantum Technology in a VMware Environment by Quantum Corporation

October 2009 - (Free Research)
Organizations are often challenged by the need for a “mixed” data protection strategy that includes VCB or esXpress, agent-based backups of VMs, and backups of non-VMware systems. Quantum provides a broad portfolio of highly scalable disk and tape solutions designed to meet the data protection needs of any VMware environment. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Video Whitepaper: Enhance Your Business with Fast, Efficient Middleware by Oracle Corporation

October 2009 - (Free Research)
Oracle WebLogic Suite, a foundational element of Oracle Fusion Middleware, offers the ideal mix of performance, scalability, and operational efficiency to support modern IT requirements driven by ever-changing business needs. 
(WEBCAST) READ ABSTRACT |

How Bad Are the Bad Guys? - The Changing Nature of Web Security Threats by Webroot Software, Inc.

September 2009 - (Free Research)
This whitepaper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing, and other forms of remote access that could all potentially increase the attack surface of the organization. Read on to learn more about protecting your organization from emerging Web-based security threats. 
(WHITE PAPER) READ ABSTRACT |

What's new with Windows Phones by Microsoft

November 2009 - (Free Research)
In this three-part series podcast, hear from an industry expert as he discusses what's new with Windows Phones. Uncover why Windows Phones on Exchange server is the best mix for your enterprise and key advantages of leveraging business applications through Windows Phones. 
(PODCAST) READ ABSTRACT |

Data Protection Virtual Seminar by SearchSecurity.com

November 2009 - (Free Research)
The combination of the ever-changing compliance landscape, Web 2.0 and technologies such as mobile devices have made it increasingly more difficult to track where your confidential data resides and put mechanisms in place to protect it. 
(VIRTUAL TRADE SHOW) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact

December 2009 - (Free Research)
Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results. 
(WEBCAST) READ ABSTRACT |

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation

September 2009 - (Free Research)
Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. 
(TRIAL SOFTWARE) READ ABSTRACT |

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits. 
(ASP & SOFTWARE PRODUCT)

A Technical Overview of the Sun Oracle Exadata Storage Server and Database Machine by Oracle Corporation

September 2009 - (Free Research)
This white paper examines how the Sun Oracle Exadata Storage Server allows companies to accelerate database performance, handle change and growth in scalable and incremental steps, and deliver mission-critical data availability and protection. 
(WHITE PAPER) READ ABSTRACT |

Communications Skills for Remote Support by LogMeIn, Inc.

September 2009 - (Free Research)
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 
(WHITE PAPER) READ ABSTRACT |

Key Advantages of Leveraging Business Applications through Windows Phones and How to Secure Them by Microsoft

November 2009 - (Free Research)
In this third podcast in a series of three, Augusto Valdez of Microsoft discusses the application advantages of Windows Mobile. Specifically, Valdez reviews what makes Windows phones a good platform for developing mobile applications, how to go about gaining access to applications for Windows phones and how to secure applications on mobile phones. 
(PODCAST) READ ABSTRACT |

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