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Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc June 15, 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.  (WHITE PAPER) READ ABSTRACT |

6 Steps to Improving Manufacturing Performance: by Apriso Corporation April 09, 2009 - (Free Research) This executive brief presents the six "Rules of the Road" that can help you cut costs, increase cash flow and become more responsive to changing market conditions in the manufacturing industry.  (WHITE PAPER) READ ABSTRACT |

2009 Security Mega Trends Survey by Lumension February 02, 2009 - (Free Research) This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months.  (WHITE PAPER) READ ABSTRACT |

Considerations for Integrating Intelligence into Security Operations by VeriSign® EMEA December 03, 2009 - (Free Research) This whitepaper outlines four critical elements of cyber security intelligence that organizations must meet to ensure that the integration of the intelligence will help improve the safety and profitability of enterprises. This paper also presents specific questions to ask when determining the best approach for an overall risk-mitigation strategy.  (WHITE PAPER) READ ABSTRACT |

Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage.  (CASE STUDY) READ ABSTRACT |

Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc. September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met.  (CASE STUDY) READ ABSTRACT |

Achieve Fuel Distribution Excellence: Drive Efficiency and Growth with Integrated Solutions by SAP AG January 2009 - (Free Research) The SAP for Oil & Gas solution portfolio provides functionality that gives fuel marketers and distributors visibility into their distribution network, integrates customer information, and automates processes to improve efficiency.  (ARTICLE) READ ABSTRACT |

Managing Risk through Financial Processes: Embedding Governance, Risk and Compliance by SAP AG November 2008 - (Free Research) To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency..  (ANALYST REPORT) READ ABSTRACT |

How NOT to waste 50% of your virtualization budget by HP, Citrix, and Intel October 2009 - (Free Research) In this webcast, viewers will discover a new combination of tools that can help them transform their IT systems into agile, virtual infrastructures. Discover how to leverage this approach for a quicker return on investment and reduced operations, management and networking costs.  (WEBCAST) READ ABSTRACT |

Five Cost-Effective Ways to Enable Fast Recovery by i365, A Seagate Company November 2009 - (Free Research) This white paper reviews options for a multifaceted recovery strategy, ensuring that your key systems are protected with maximum efficiency at minimal cost.  (WHITE PAPER) READ ABSTRACT |

Meeting Economic Challenges Through Accelerated Virtualization by Dell, Inc. June 2009 - (Free Research) With the current economic state the way it is CIOs must rethink how they manage IT costs and operations. This white paper will take a closer look at how virtualization can help cut down the costs as well as improve efficiency of the data center.  (WHITE PAPER) READ ABSTRACT |

10 Ways To Use ERP To Lean The Manufacturing Supply Chain by IFS June 2009 - (Free Research) This white paper gives four tips to help you bring lean supply chain improvements to your manufacturing operation. Additionally, it discusses six technology tools that help automate these lean supply chain practices.  (WHITE PAPER) READ ABSTRACT |

Datacenter Management Optimization with Microsoft System Center by Microsoft September 2009 - (Free Research) System Center lowers the cost of delivering datacenter services through integrated, end-to-end management of physical and virtual environments, and supports the optimization of the datacenter in three primary ways. Each of these benefits, and the solutions that enable them, are discussed in this paper.  (WHITE PAPER) READ ABSTRACT |

Green IT: Beyond the Data Center -- How IT Can Contribute to the Environmental Agenda Across and Beyond the Business by Accenture February 2009 - (Free Research) This whitepaper looks at the ecological impact of a business's entire IT infrastructure and provides the CIO with a holistic prospective to a business's carbon footprint.  (WHITE PAPER) READ ABSTRACT |

IBM Cognos Online Conference for Retailers and Manufactures by IBM October 2009 - (Free Research) This 2-hour complimentary virtual seminar on performance management (PM) takes place on October 21 and continues on November 4th — Join us to learn how PM can help you improve visibility into your manufacturing business so you can reduce costs, speed delivery and efficiency, satisfy customers and create innovative new products.  (VIRTUAL SEMINAR)

What's New in the Not-so-New Area of Event Management: Five Tips to Reduce Incident Resolution Costs by Hewlett-Packard Company July 2009 - (Free Research) Event management may not be the next new thing, but it is quietly making dramatic advances that can save your company both time and money. These new approaches rely on understanding up-to-date service dependencies to accelerate problem resolution. In this one-hour Webinar, you'll learn about five proven tips to reduce incident resolution costs.  (WEBCAST) READ ABSTRACT |

A Standard Approach to Process Documentation by Lombardi Software December 2009 - (Free Research) Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.  (WEBCAST) READ ABSTRACT |

Imaging & Workflow Automation: A White Paper on SAP® Invoice Management by OpenText by SAP America Inc September 2009 - (Free Research) In this whitepaper, we'll learn what challenges are facing companies in their current paper-based AP operations, the benefits of implementing imaging and workflow automation, and how SAP Invoice Management by OpenText can help streamline the invoice receipt-to-pay process.  (WHITE PAPER) READ ABSTRACT |

Dell servers & storage help with data center hardware consolidation by 40%, improving application performance and growth headroom 200% by Dell, Inc. and Intel August 2009 - (Free Research) Read this paper to find out how Instantis managed to accommodate rapid customer growth, deliver outstanding performance, ensure “five-nines” availability for customers around the globe, cut ongoing IT costs, and reduce the environmental footprint of data center operations through reduced energy consumption.  (CASE STUDY) READ ABSTRACT |

The Importance of Measuring ROI: The Indicator of Business and IT Performance by SAP AG December 2008 - (Free Research) A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company's business processes.  (WHITE PAPER) READ ABSTRACT |

Driving Operations through Better, Faster Decision Making by SAP AG October 2009 - (Free Research) Software can't tell you how to beat the competition, but it can determine which products and services have the greatest profit margin, who are the most productive employees, or how many pairs of socks customers buy when they purchase particular styles of shoes. Having accurate, timely data takes the guesswork out of the decision-making process.  (WHITE PAPER) READ ABSTRACT |

Save Money and Improve Agility: Virtualize with Sun SPARC Enterprise Series Servers by Sun Microsystems, Inc. June 2009 - (Free Research) This paper focuses on business benefits achieved by consolidating and virtualizing environments with Sun SPARC Enterprise M-Series servers. The document describes some of the challenges organizations are facing, and conveys how Sun SPARC Enterprise M-Series servers can help organizations bring day-to-day operations and costs under control.  (WHITE PAPER) READ ABSTRACT |

ILOG is Now IBM by IBM December 2009 - (Free Research) Check out this page of links to learn what ILOG has to offer as it is now part of IBM. Read on for more information about IBM WebSphere ILOG BRMS, optimization, and visualization products.  (RESOURCE CENTER) READ ABSTRACT |

7 Ways to Make Your Data Center Infrastructure More Efficient by Datalink and NetApp August 2009 - (Free Research) This white paper outlines some of the top ways that organizations can achieve great efficiencies in their environments and drive benefits ranging from steep capital savings to streamlined operations. It also illustrates how Datalink customers have implemented these methods in their architectures.  (WHITE PAPER) READ ABSTRACT |

The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent November 2009 - (Free Research) Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.  (WHITE PAPER) READ ABSTRACT |

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