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Finding the Way Home: How to Design Your At-Home Agent Framework by inContact
December 01, 2009 - (Free Research)
Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.
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Four Key Ingredients for Successful Mobile Services by Hewlett-Packard Company
September 01, 2009 - (Free Research)
To compete and succeed in the changing market, service providers need to enhance their voice offerings and at the same time deliver innovative new experiences for their customers. In this white paper, we present four key ingredients for making this approach work.
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The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent
November 23, 2009 - (Free Research)
Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.
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Managing Operator Networks as an Outsourcing Service by Alcatel-Lucent
November 13, 2009 - (Free Research)
Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.
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Research Report on Virtualization and Cloud Computing in Test/Dev Environments by Platform Computing Corporation
October 26, 2009 - (Free Research)
Read this report to learn the research findings of this study, which examined the challenges of managing Test/Dev environments and the opportunity for server virtualization and cloud computing to address them. This paper includes several graphs and an in-depth discussion of the advantages of private cloud computing.
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AT&T's Video in the Enterprise Webcast by AT&T Corp
October 27, 2009 - (Free Research)
Videoconferencing, training, surveillance, and executive communications are leading use cases for enterprise video. In this webcast, IDC Analyst Melissa Webster discusses the "operationalization" of video in organizations and AT&T's Ethan Fox explains how to manage its distribution across the corporate network.
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Finding a Route to Recovery: Four Strategies by Cisco Systems, Inc.
October 19, 2009 - (Free Research)
Some small businesses are proactively finding roads to recovery, using network technology to reposition themselves. Their rules: Rethink the way business has been done, and accelerate recovery by investing in 21st-century technology that raises revenues, controls costs, and/or improves cash flow.
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Unified Messaging and Unified Communications by Global Knowledge
February 10, 2009 - (Free Research)
This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like, enabling them to transform their business, streamline business processes and reduce costs.
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Two Paths to Service Class Packet Optical by ECI Telecom
September 01, 2009 - (Free Research)
As services shift to IP protocols and bandwidth demands grow, Wireline Telcos and Cable MSOs alike must evolve their infrastructures to become IP centric. Read this whitepaper to learn more about the two paths service providers are taking to get to this new infrastructure and how they both end up in the same place.
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Wireless Broadband Solutions -- The Right Technology for Service Providers by Motorola, Inc.
August 21, 2009 - (Free Research)
In this webinar, Ray Savage presents Motorola wireless broadband solutions designed especially for service providers. Specifically, Ray covers Motorola's Point to Multi-Point (PMP) solutions. These solutions will be compared with competing, unsynchronized technologies. Watch this webinar to learn more.
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Converged Communications: The Time Is Now by CDW Corporation
September 01, 2009 - (Free Research)
This Trend Advisory guide features a series of articles on Unified Communications. Each piece covers a different aspect of the subject. Learn how convergence communications is changing everything in the business world as more and more companies are taking voice and video to the data network.
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The Impact of Carrier Ethernet on Service Providers by Dorado Software
September 21, 2009 - (Free Research)
Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up.
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What Do Application Developers Want? by Alcatel-Lucent
October 02, 2009 - (Free Research)
Network providers must re-examine how they can speed up innovation and time to market by working with trusted partners and developer communities. However, energizing such an ecosystem takes careful planning. This podcast examines application developers' needs and how network providers can improve their relationships with developers.
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Why Do Network Providers Need Application Developers? by Alcatel-Lucent
October 02, 2009 - (Free Research)
Network providers must re-examine how they can speed up innovation and time to market by working with trusted partners and developer communities. However, energizing such an ecosystem takes careful planning. This podcast covers market trends driving network providers to change their relationships with application developers.
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The Telecom Transformation E-Guide: Understanding Key Drivers by Alcatel-Lucent
June 10, 2009 - (Free Research)
Only rock-solid planning will get you to next-generation network and services convergence, and this Telecom Insights guide walks you through the trends affecting the telecom services business and lays out a path to getting there.
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The Triple Play Service Delivery Architecture by Alcatel-Lucent
June 09, 2009 - (Free Research)
This video presents an overview of Alcatel-Lucent's Triple Play Service Delivery Architecture. Learn how this is the blueprint architecture to accelerate IP network transformation for delivery of video, voice, data and entertainment services. Learn how this end-to-end "always-on" broadband service can enhance your subscriber's experience.
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The Alcatel-Lucent Multi-screen Experience by Alcatel-Lucent
June 09, 2009 - (Free Research)
This video demonstrates how our Multi-screen Experience enables the seamless movement of content and services across devices. It shows how with its unique ability to bring consumers more freedom and simplified consumption, multi-screen will create growth through a constructive intersection of content, advertising and communication industries.
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Boom in Mobile Data Creates Backhaul Urgency by Alcatel-Lucent
March 26, 2009 - (Free Research)
This paper will identify the challenges mobile operators face in the current environment; outline the steps they can take to evolve the backhaul network to support greater capacity at lower cost; and examine the role of a trusted partner in helping implement a mobile backhaul solution that meets their specific business imperatives.
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IT Briefing: Using Cloud Computing to Accelerate your UC Deployment by Smoothstone IP Communications
June 24, 2009 - (Free Research)
In this IT briefing, Zeus Kerravala, SVP of Enterprise Research from Yankee Group, will define unified communications, provide an overview of cloud computing based UC services, describe the corporate benefits of cloud computing and provide practical advice for companies that want to explore this as a viable deployment option.
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SIP: Myth versus reality by Orange Business Services
July 21, 2009 - (Free Research)
Modern packet-based communications are sweeping away traditional telephony standards and changing the way businesses stay connected. SIP, the latest IP enabler to hit the market, is often portrayed as the key to implementing more sophisticated, flexible voice and unified communications. But is that a fact, or merely well-publicized fiction?
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Getting There From Here: Delivering Unified Communications to Your Organization - Part 2 by IBM
September 10, 2009 - (Free Research)
In this webcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance.
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