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The Top Three Myths of Knowledge Management for Customer Service by IntelliResponse

November 18, 2009 - (Free Research)
Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service. 
(WHITE PAPER) READ ABSTRACT |

Samsung Electronics France Reduced DSO and Improved Invoice Tracking with Esker DeliveryWare by Esker Inc.

July 10, 2009 - (Free Research)
When Samsung Electronics France needed an automated solution for processing and sending 250,000 invoices per year from its SAP solution, they chose Esker DeliveryWare. This project, carried out by Esker Certified Partner, Aegis, reduced time involved in collecting customer payments by over 10% and enabled invoice tracking. 
(CASE STUDY) READ ABSTRACT |

Define What's Valued Online - A Webcast Presented by KnowledgeStorm by KnowledgeStorm Webinars (E-mail this company)

September 27, 2005 - (Free Research)
The CMO Council and KnowledgeStorm have partnered to explore the relationship between online technology researchers and IT vendors. Join KnowledgeStorm in this Webcast replay to learn what over 1,400 survey respondents said about online technology content usage and its influence on IT buying. 
(WEBCAST) READ ABSTRACT |

Podcast - Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company)

November 28, 2006 - (Free Research)
This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. 
(PODCAST) READ ABSTRACT |

Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company)

November 09, 2006 - (Free Research)
This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. 
(ANALYST REPORT) READ ABSTRACT |

Bitpipe Research Guide: Content and Knowledge Management by Bitpipe

November 22, 2006 - (Free Research)
Content Management Systems give you the power to leverage company-wide knowledge assets for competitive advantage. 
(RESOURCE CENTER)

Applying Knowledge Management to Project Management by Global Knowledge

June 01, 2009 - (Free Research)
There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management. 
(WHITE PAPER) READ ABSTRACT |

SharePoint Customization Best Practices by Global Knowledge

December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Your Most Valued Asset: Knowledge by Vivisimo, Inc.

December 2009 - (Free Research)
Why do most organizations continuously fail in utilizing knowledge? In this webcast, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools. 
(WEBCAST) READ ABSTRACT |

Email Archiving: Mitigate Risk - Managing Compliance, eDiscovery, and Records Requests by Mirapoint Software, Inc.

September 2009 - (Free Research)
Learn the importance of email archiving and how it can help solve the many challenges facing organizations today with compliance, continuity in business knowledge, data retention policies and requests for electronic discovery. 
(WHITE PAPER) READ ABSTRACT |

New Research from Forrester Consulting: The Total Economic Impact™ Of Esker DeliveryWare by Esker Inc.

July 2009 - (Free Research)
Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today. 
(ANALYST REPORT) READ ABSTRACT |

Jumpstart In-House E-Discovery with Ringtail QuickCull by FTI Technology

November 2009 - (Free Research)
Learn how your legal team can conduct quick, effective early case assessments (ECA), dramatically reduce costs associated with processing and document review, and control your internal e-discovery process with more confidence. 
(WEBCAST) READ ABSTRACT |

On Demand Webcast: Improving Service Delivery with Intelligent Document Capture by EMC Corporation

November 2009 - (Free Research)
This EMC webcast series will show how you can deliver these benefits by digitizing, securing, and automating operational processes to create a Connected Government. Download this webcast series to discover technologies that can transform your agency's operations. 
(WEBCAST) READ ABSTRACT |

15 Minute Guide To Case Management by EMC Corporation

November 2009 - (Free Research)
In 15 minutes we'll discuss case management, explain why it's important, suggest how it enables connected government, touch on how it can be applied across a variety of case types, discuss the components of a case management solution, and offer deployment guides and suggestions. 
(WHITE PAPER) READ ABSTRACT |

Government Insights: Case Management -- Improving Service Delivery thru Connected Government by EMC Corporation

April 2008 - (Free Research)
Organizations need to improve service delivery while coping with fewer resources by managing information as digital assets and automating back-office processes through case management. By doing so, these organizations realize the promise of connected government while simultaneously reducing time, cost, and risk. 
(WHITE PAPER) READ ABSTRACT |

Whitepaper: Roadmap to Effective eGovernment by EMC Corporation

November 2009 - (Free Research)
This detailed handbook covers four stages – from paper-based dependency to the achievement of connected government. A best-practices roadmap will offer you the ideal strategy for your current information infrastructure. 
(WHITE PAPER) READ ABSTRACT |

8 Problems of Keyword Search in E-Discovery – A Guide for Fortune 1000 Companies by FTI Technology

November 2009 - (Free Research)
In this paper – first in a three part series - we will examine the difficulties of working with keywords during a matter, the many challenges associated with relying on keyword search, and the cost and risk associated with attempting to “guess” one’s way to a relevant document set. 
(WHITE PAPER) READ ABSTRACT |

Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition by Global Knowledge

January 2007 - (Free Research)
This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification. 
(WHITE PAPER) READ ABSTRACT |

Unlocking Hidden Value from Investments in SAP NetWeaver® Business Warehouse by IBM

May 2009 - (Free Research)
The purpose of this paper is to outline how IBM Cognos 8 Performance Management software and solutions are best suited to drive maximum value from investments in the SAP Business Warehouse. This topic is of interest to Business and IT Executives as well as SAP Solution Managers and Project Managers. 
(WHITE PAPER) READ ABSTRACT |

Cost Effective Records Management - An Assessment Whitepaper by Cohasset Associates by IBM

November 2007 - (Free Research)
Given the ever-increasing growth of litigation, investigations and regulatory actions coupled with the explosive growth of electronic records, automation of an organization’s records management policies, processes and business practices is no longer an option; it is now a necessity. 
(ANALYST REPORT)

2010 E-discovery Best Practices from Real-World Cases by Clearwell Systems

October 2009 - (Free Research)
This paper details several best practices derived from real-world cases and explains how Clearwell customers have met their e-discovery challenges and achieved a significant return on investment (ROI) -- often within a single case. 
(WHITE PAPER) READ ABSTRACT |

5 Critical Factors to In-House eDiscovery Success by Clearwell Systems

August 2009 - (Free Research)
eDiscovery for civil litigation is a fact of life in the enterprise. This Technology in Brief, written by Christine Taylor form the Taneja Group, will discuss the top 5 critical factors of an in-house eDiscovery solution. 
(ANALYST REPORT) READ ABSTRACT |

The E-Discovery “How-To” Guide: Practical Recommendations for Streamlining Corporate E-Discovery by Clearwell Systems

October 2008 - (Free Research)
This paper breaks down the e-discovery process into phases, discusses best practices and relevant technologies for each phase, and provides a matrix to guide an e-discovery team’s decision making process. 
(WHITE PAPER) READ ABSTRACT |

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)
This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. 
(WHITE PAPER) READ ABSTRACT |

Data Modeling Tools Compared: Embarcadero ER/Studio v. CA Erwin by Embarcadero Technologies, Inc.

November 2009 - (Free Research)
In this podcast, learn how two leading data modeling tools compare and how utilizing advanced data modeling improves productivity, standards compliance and knowledge sharing. 
(PODCAST) READ ABSTRACT |

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