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Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency by Hewlett-Packard Company

May 25, 2009 - (Free Research)
This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures. 
(WHITE PAPER) READ ABSTRACT |

Extending Video Beyond The Boardroom by TANDBERG

November 12, 2009 - (Free Research)
The enterprise personal video conferencing market is forecast to grow more than 50% per year, driven by adoption of Unified Communications, reduced business travel, and a new class of high performance systems. 
(ESSENTIAL GUIDE) READ ABSTRACT |

NBA Basketball Team Scores with Sales Force Automation Tool by Microsoft

April 11, 2008 - (Free Research)
Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity. 
(CASE STUDY) READ ABSTRACT |

Security and WAN optimization: Getting the best of both worlds by Blue Coat

October 07, 2009 - (Free Research)
As the number of people working outside primary office locations increases, the challenges surrounding security and optimization are becoming more prevalent. This E-Guide details how to maximize the potential of the Wide Area Network while keeping out security threats at all locations. 
(EGUIDE) READ ABSTRACT |

Bitpipe Research Guide: EAI and Web Services by Bitpipe

November 30, 2006 - (Free Research)
Research has shown more than 30 percent of IT spending is on integration, with software costs running into the millions of dollars for large enterprises. 
(RESOURCE CENTER)

Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge

March 13, 2009 - (Free Research)
This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. 
(WHITE PAPER) READ ABSTRACT |

Systems Management Simplified: The Dell Management Console by Dell and Symantec

September 23, 2009 - (Free Research)
The Dell Management Console redefines much of the systems management paradigm, through a holistic, Web browser–based “single pane of glass” approach to managing enterprise-wide IT assets. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact

December 03, 2009 - (Free Research)
Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. 
(WHITE PAPER) READ ABSTRACT |

Videoconferencing Adoption by SMBs-- The Next Big Thing by Polycom, Inc.

February 24, 2009 - (Free Research)
As companies look for ways to survive during a tough economy, small and medium sized businesses are discovering the benefits of virtual collaboration through video conferencing. And now, advances in technology and price are accelerating this trend. 
(WHITE PAPER) READ ABSTRACT |

Seeing is Believing: The Value of Video Collaboration by Polycom, Inc.

April 02, 2007 - (Free Research)
Many companies are talking about the advantages of video conferencing. But what results can you expect? How much more productivity will you see? What does the boost to collaboration look like? Which business units benefit most? Get the answers here. 
(WHITE PAPER) READ ABSTRACT |

Remote Branch Office Trends by SonicWALL

November 17, 2009 - (Free Research)
In this podcast, an industry expert discusses how the recession has affected branch office growth; what’s driving change in branch offices, and how to over cover the never-ending challenge of branch office security. 
(PODCAST) READ ABSTRACT |

Best Practices for Network Transformation for Carrier Ethernet Services by ECI Telecom

May 17, 2009 - (Free Research)
ECI's 1Net architecture helps service providers converge core Ethernet and DWDM networks for increased service flexibility while lowering operating and capital expenses. ECI's converged network not only addresses the needs of operators, but also sets a new standard for network efficiency and service quality. Read this whitepaper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge

January 2006 - (Free Research)
This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. 
(WHITE PAPER) READ ABSTRACT |

Dell™ Reference Architecture Overview for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc.

May 2009 - (Free Research)
This paper describes the Dell Reference Architecture, a blue print or a starting configuration, for designing Microsoft® Exchange Server 2007 storage in a virtualized server environment using Dell™ EqualLogic™ arrays. 
(WHITE PAPER) READ ABSTRACT |

Web Content Control: Five Steps to a Successful Implementation by Untangle, Inc.

October 2009 - (Free Research)
Implementing Web Content Control can seem intimidating. It represents the uneasy marriage of network administration and human resource management. With a little forethought, however, it becomes straightforward and very effective. Read this whitepaper for a step-by-step overview of a successful web content control implementation. 
(WHITE PAPER) READ ABSTRACT |

New Security Solutions Using Intel vPro Technology by Intel Corporation

April 2009 - (Free Research)
To increase our ability to maintain, manage, and protect PCs while reducing management costs, Intel IT is undertaking a multi-year program to implement Intel vPro technology throughout our environment. Read this white paper for how they're doing it and the expected benefits your organization can also have with this process. 
(WHITE PAPER)

A Candid Examination of Data Deduplication by Symantec Corporation

August 2009 - (Free Research)
Read this white paper for an in-depth discussion of what data deduplication is, how it works, what problems it solves, and what options are available. 
(WHITE PAPER) READ ABSTRACT |

Learn to Improve SAP Order Management and Retain Customers in Today’s Tough Economy by Esker Inc.

July 2009 - (Free Research)
This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems. 
(WHITE PAPER) READ ABSTRACT |

Case Study: IMC Portugal Implements Panda Cloud Office Protection and Sees Numerous Security Enhancements by Panda Security

November 2009 - (Free Research)
Read this case study to learn how an organization with 700 computers across 36 locations in Portugal implemented Panda Cloud Office Protection and achieved several benefits, including a significant increase in malware detections, great technical support, and enhanced computer performance. 
(CASE STUDY) READ ABSTRACT |

Data privacy best practices: time to take action! by IBM

September 2008 - (Free Research)
This white paper explains the steps you need to consider when developing your privacy strategy and implementing your first data privacy project. Find out how you can help your organization implement best practices in privacy protection and make your privacy project successful from start to finish. 
(WHITE PAPER) READ ABSTRACT |

Expert Tips for Implementing Green IT Within Your Organization by Adaptec, Inc.

November 2009 - (Free Research)
In this Pocket E-Guide, brought to you by SearchDataCenter.com and Adaptec, you will discover the steps essential for implementing green IT within your organization. Explore which components consume the most amount of power in today’s servers, and learn how this usage can be optimized. 
(EGUIDE) READ ABSTRACT |

Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent by Microsoft

April 2008 - (Free Research)
Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent. 
(CASE STUDY) READ ABSTRACT |

Extend SAP Warehouse Management Capabilities: Kubota Tractors Implements SAP® Console by CDC Global Services - Catalyst

November 2009 - (Free Research)
This case study explains how Kubota turned to Catalyst to implement SAP® Console Technology and extend SAP warehouse management capabilities. Read on to learn how Catalyst was able to deliver this inside four months, ensuring no loss of business and driving significant benefits throughout the business. 
(CASE STUDY) READ ABSTRACT |

Achieve Extraordinary Gains in Inventory Visibility: C&H Sugar Implements SAP® Console by CDC Global Services - Catalyst

October 2009 - (Free Research)
When C&H Sugar decided to implement SAP console to further optimize their implementation of core SAP applications, they wanted an expert in radio frequency (RF) transactions. By partnering with Catalyst, they have achieved their goal of increasing visibility and accuracy. 
(CASE STUDY) READ ABSTRACT |

Five Best Practices for Unified Communications by AT&T Corp

October 2009 - (Free Research)
Enterprises can realize value from their UC programs by following some basic practices, such as allowing for sufficient up-front planning, finding the right champion, and establishing cross-functional teams to manage program implementation. This article provides basic guidelines for implementing a successful UC program. Read on to learn more. 
(WHITE PAPER)

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