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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.  (CASE STUDY) READ ABSTRACT |

Presentation Transcript: Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers by PC Connection in partnership with Intel October 30, 2009 - (Free Research) Read this transcript featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel's Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

PODCAST: Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers by PC Connection in partnership with Intel September 28, 2009 - (Free Research) Join this Podcast, presented by PC Connection, featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel’s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments.  (PODCAST) READ ABSTRACT |

Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers by PC Connection in partnership with Intel September 28, 2009 - (Free Research) Join this Webcast, presented by PC Connection, featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel’s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments.  (WEBCAST) READ ABSTRACT |

Driving Efficiency Within your Data Center: Reduce costs by reducing duplicate data by Data Domain July 01, 2009 - (Free Research) This presentation transcript features Brian Babineau, senior analyst with the Enterprise Strategy Group. Today Badineau would like to talk to you a little bit about driving efficiency within your data center and how you can reduce cost by reducing the amount of duplicate data that maybe in your environment.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

How to Implement Chargeback in a Virtualized Data Center Using the Resource Consumption Model by VKernel February 2008 - (Free Research) When IT professionals make massive investments in the virtualized data center, financial controls to contain sprawl and maintain control are essential. This white paper shows you how to do so by implementing chargeback.  (WHITE PAPER) READ ABSTRACT |

Addressing Compliance Initiatives with Center for Internet Security Benchmarks by Tripwire, Inc. January 2009 - (Free Research) This whitepaper details the background you need to build an effective compliance program by understanding benchmarks, the basic building blocks of compliance initiatives. You'll learn about the benchmarks specified by the Center for Internet Security (CIS), which are often used as a starting point for creating a compliance initiative.  (WHITE PAPER) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Chapter 1: Cloud Risks and Rewards - CIO Strategies for the Cloud by SearchCIO.com September 2009 - (Free Research) Some pundits foresee a future in which all data center computing is done in the "cloud," but that future is a long way off. Most organizations have just begun to venture into the cloud. Many others remain skeptical because of security and quality-of-service concerns. Read this ebook to learn what CIOs can to do now to prep their own environments.  (EBOOK) READ ABSTRACT |

eGuide: Hyper-V - What You Need to Know before Getting Started by Dell and Microsoft December 2008 - (Free Research) In this E-Guide learn how Microsoft Hyper-V fits into the server virtualization landscape, with insight on exactly what Hyper-V has to offer, and analysis of how the Microsoft technology stacks up against the competition.  (EGUIDE) READ ABSTRACT |

Cost-cutting strategies for a virtualized data center: Disaster recovery and readiness by Dell, Inc. and Intel June 2009 - (Free Research) Learn how data center virtualization enables your company to implement cost-effective disaster recovery (DR) solutions and reduce DR testing and maintenance costs.  (PODCAST) READ ABSTRACT |

Backup and Recovery Challenges with SharePoint by Mimosa Systems UK October 2009 - (Free Research) This whitepaper will discuss the challenges you can have to backup and protect using native tools and how you can successfully protect your SharePoint environment using Mimosa NearPoint™ for SharePoint.  (WHITE PAPER) READ ABSTRACT |

Controlling the Cost of Audio Conferencing by Citrix Online September 2009 - (Free Research) This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it.  (WHITE PAPER) READ ABSTRACT |

Cost-Effective Data Leak Prevention Starts at the Source by Oracle Corporation August 2009 - (Free Research) This IDC white paper presents the benefits to enterprises adopting a preemptive approach to IPC, the internal threats to business information, the impact of government regulations on the protection of data, and highlights how Oracle provides database security products that enterprises can leverage to protect themselves from costly data breaches.  (WHITE PAPER) READ ABSTRACT |

For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. September 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.  (CASE STUDY) READ ABSTRACT |

Implementing Chargeback For The Virtual Data Center: A Step-By-Step Approach by VKernel March 2008 - (Free Research) Many organizations recognize the need for Chargeback, but simply do not know where to start. The workshop will walk through an easy to understand step by step approach for implementing Chargeback.  (DEMO) READ ABSTRACT |

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact December 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.  (WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

Business Continuity Planning IT Survival Guide by CA December 2008 - (Free Research) This survival guide will help you and your company start to plan an effective business continuity plan. The end result should be a reduction in risk factors and to minimize the impact of disasters that are out of your control.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Best of Breed Data Protection: Architecting Deduplication and Virtualisation by Data Domain November 2009 - (Free Research) This transcript documents a presentation featuring Brad Blake, Director, IT at Boston Medical Center. Mr. Blake will discuss how he initially started working with Data Domain as part of a VMware project. The meat of his presentation focuses on architecting deduplication and virtualisation for best of breed data protection.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Reports and Analysis Across Silos: Business Intelligence in Mashups and Cloud Applications by LogiXML October 2009 - (Free Research) This LogiXML webcast teaches you to solve your data problems, leverage mashups, integrate with and embed external applications, and more.  (WEBCAST) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

How Bad Are the Bad Guys? - The Changing Nature of Web Security Threats by Webroot Software, Inc. September 2009 - (Free Research) This whitepaper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing, and other forms of remote access that could all potentially increase the attack surface of the organization. Read on to learn more about protecting your organization from emerging Web-based security threats.  (WHITE PAPER) READ ABSTRACT |

The Business Justification for Data Security by McAfee, Inc. January 2009 - (Free Research) Read this report to learn about the business side of data security as we build a justification model to help you determine where, and how much, to invest in protecting your information assets.  (WHITE PAPER) READ ABSTRACT |

Deploying Oracle within the Data Center by EMC Corporation November 2009 - (Free Research) Once you decide to deploy Oracle within the data center, a continuous lifecycle begins - moving from initial development, test, and deployment, to ongoing migration, to new releases of Oracle and deployment of new features with each release. The EMC Solutions Practice for Oracle can help you get started quickly.  (WHITE PAPER) READ ABSTRACT |

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