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For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact
December 03, 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger
business continuity, and more.
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ITSM guidance: ITIL V3 Update by SkillSoft Corporation
August 07, 2009 - (Free Research)
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs by BMC Software, Inc
June 15, 2009 - (Free Research)
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Windows Servers and Storage: Planning Your Server Room by Dell, Inc. and Intel
April 15, 2009 - (Free Research)
This eBook will walk you through some of the key steps to setting up a dedicated server room. Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators.
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VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc
(E-mail this company)
VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.
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Accelerate ITIL Initiatives by Bomgar Corporation
(E-mail this company)
March 01, 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.
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Managing the Amazon Elastic Compute Cloud with CA by CA
October 30, 2009 - (Free Research)
Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.
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Build for Today. Expand on Demand: Modularity in the Data Center Power Infrastructure by Eaton Corporation
September 16, 2009 - (Free Research)
Building the data center to meet the needs of an uncertain future is an expensive and needless exercise in over-engineering. New designs need to be modular, with built-in expansion capabilities. This paper looks at the concepts and benefits of modularity in all the necessary elements of the power system.
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Taking Control: Consolidation Can Help You Take Control of the Server Room by CDW Corporation
September 09, 2009 - (Free Research)
Server sprawl creates a serious financial and efficiency leak at many organizations. Consolidation can help ease management requirements and reduce costs. Read this whitepaper to learn how to take control of server sprawl with a server consolidation solution.
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Data Center Projects: Standardized Process by APC
June 2007 - (Free Research)
This paper covers projects involving new construction or upgrades to the data center’s physical infrastructure - the power, cooling, and other physical systems that house and protect the data center’s IT equipment.
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Server Room Planning: The Keys To Success by Dell, Inc. and Intel
August 2009 - (Free Research)
In this expert webcast, learn the basic steps to take when selecting and setting up your organization's server room, with details on security considerations, environmental factors and more.
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Solutions For Server Rooms by APC
October 2009 - (Free Research)
The modular, easy-to-install solutions from APC by Schneider Electric allow you to implement an appropriate IT environment that meets your current and future needs, without breaking the bank in the process.
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Pocket E-Guide: Telepresence is the Next Best Thing to Being There by TANDBERG
November 2009 - (Free Research)
Telepresence is the best video conferencing available. This Pocket E-Guide explains how telepresence looks, feels and works; identifies key telepresence providers; and provides information to help you determine if an investment in telepresence is right for your organization.
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Video Conferencing: ROI, TCO and QOS by CDW Corporation
November 2009 - (Free Research)
This E-Guide will help you develop plans and polices for video conferencing, ensuring you not only meet user demands and improve collaboration, but also deliver measureable ROI.
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