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ALL RESULTS
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs by BMC Software, Inc

June 15, 2009 - (Free Research)
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..” 
(WHITE PAPER) READ ABSTRACT |

The Work-at-Home Agent Model for Improved Customer Loyalty by inContact

December 03, 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. 
(WHITE PAPER) READ ABSTRACT |

North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by HP, Vmware and AMD

July 01, 2008 - (Free Research)
Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions. 
(CASE STUDY) READ ABSTRACT |

Communications Skills for Remote Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 
(WHITE PAPER) READ ABSTRACT |

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices by LogMeIn, Inc.

September 16, 2009 - (Free Research)
This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Enabling Total Spend Analysis in the Enterprise by TIBCO Spotfire Division

December 04, 2009 - (Free Research)
In this transcript of the webcast, TIBCO Spotfire's John Callan will discuss how you can perform Total Spend Analysis to help drive supplier consolidation, contract compliance and identify maverick spend in a user-friendly, visual analysis environment. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Business IP Telephony Cost Savings are Driving Unified Communications Beyond the Office Walls by Sprint

November 13, 2009 - (Free Research)
Mobile unified communications can take many forms, but it is essentially defined by the ability to deliver all the communication options of the office desk to workers outside the office. This pocket E-Guide details how to alleviate cost pain points of communications by implementing various aspects of mobile and unified communications. 
(EGUIDE) READ ABSTRACT |

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM

December 31, 2008 - (Free Research)
This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns? 
(WHITE PAPER) READ ABSTRACT |

Enabling Total Spend Analysis in the Enterprise by TIBCO Spotfire Division

November 17, 2009 - (Free Research)
Hear TIBCO Spotfire's John Callan discuss how you can perform total spend analysis, drive supplier consolidation, identify maverick spend in a user-friendly, visual analysis environment and address a range of KPI's. 
(WEBCAST) READ ABSTRACT |

E-Book: Five Technology Trends for Improved Business Intelligence Performance by Sybase, Inc.

November 09, 2009 - (Free Research)
In this E-Book, data warehousing and BI expert Rick Sherman explains how you can take advantage of BI trends to ensure that you get the right information to the right people at the right times, so they can make the best possible decisions. 
(EBOOK) READ ABSTRACT |

Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft

March 01, 2007 - (Free Research)
Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service. 
(WHITE PAPER) READ ABSTRACT |

Why On-Demand Business Intelligence? by Birst

July 09, 2009 - (Free Research)
Read this paper today to learn how on-demand BI is different from traditional BI and how on-demand BI can be much more beneficial to your organization. This paper will also lay out the key points you need to consider when making your decision on which BI vendor is right for your organization. 
(WHITE PAPER) READ ABSTRACT |

New Research from Forrester Consulting: The Total Economic Impact™ Of Esker DeliveryWare by Esker Inc.

July 10, 2009 - (Free Research)
Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today. 
(ANALYST REPORT) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps

January 05, 2009 - (Free Research)
This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. 
(ANALYST REPORT) READ ABSTRACT |

Podcast: Enabling Total Spend Analysis in the Enterprise by TIBCO Spotfire Division

November 17, 2009 - (Free Research)
Hear TIBCO Spotfire's John Callan discuss how you can perform total spend analysis, drive supplier consolidation, identify maverick spend in a user-friendly, visual analysis environment and address a range of KPI's. 
(PODCAST) READ ABSTRACT |

Information Security Magazine - September 2009: Readers’ Choice Awards by Information Security Magazine

September 15, 2009 - (Free Research)
This issue of Security Information Magazine features the 2009 Readers’ Choice Awards. For the fourth consecutive year, our readers voted to determine the best security products. A record 1,721 voters participated this year, rating products in 17 different categories. There’s also a great article on the facts and myths about encryption and more. 
(EZINE) READ ABSTRACT |

Adding Application Control to Your Security Toolbox by Fortinet, Inc. / Alternative Technology Group of Arrow ECS

September 07, 2009 - (Free Research)
Read this solution guide for suggestions on how to get the most out of implementing application control in your network. After discussing the expanding applications frontier and its impact on an enterprise, the paper defines application control and reviews the requirements it must meet. 
(WHITE PAPER) READ ABSTRACT |

Three Tactics for Winning the LTE Game by Alcatel-Lucent

June 09, 2009 - (Free Research)
This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators' common questions and helps address planning and implementation concerns including migrating away from existing legacy systems. 
(ANALYST REPORT) READ ABSTRACT |

Webcast: Turning Virtual Sprawl Into a Good Thing by Hewlett-Packard Company

December 10, 2009 - (Free Research)
Many organizations lack visibility into the physical and virtual infrastructure in their data center, preventing them from achieving effective infrastructure management. This webcast explores how dependency mapping addresses this issue by enabling you to track and control configurations, model and test proposed changes and execute failure analysis. 
(WEBCAST) READ ABSTRACT |

Managing Risk through Financial Processes: Embedding Governance, Risk and Compliance by SAP AG

November 01, 2008 - (Free Research)
To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency.. 
(ANALYST REPORT) READ ABSTRACT |

Staying in Control When Requirements Change: Learn Ways to Keep Schedules and Costs in Line by IBM

October 30, 2009 - (Free Research)
An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts. 
(WHITE PAPER) READ ABSTRACT |

IT Economics: CA Infrastructure Management Reduces Operational Costs and Increases IT Efficiency by CA

July 25, 2009 - (Free Research)
This white paper describes the key infrastructure management challenges facing IT managers today. It then discusses how IT teams can improve the economics of infrastructure management by taking advantage of integrated, automated performance analysis and fault isolation technologies. 
(WHITE PAPER) READ ABSTRACT |

Bridging the Gap Between Change Activity and Change Management: Real Time Accountability and Change Prevention by McAfee, Inc.

August 17, 2009 - (Free Research)
Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases. 
(ARTICLE) READ ABSTRACT |

Techfocus: Data Center Construction by APC

November 09, 2009 - (Free Research)
The chapters in this Techfocus eBook will discuss the importance of site selection and planning, data center conceptualization and cost analysis, and negotiating with contractors. 
(EBOOK) READ ABSTRACT |

Building a Smarter Storage Infrastructure by F5 Networks UK

September 10, 2009 - (Free Research)
This whitepaper explains how building a smarter storage infrastructure based on the business value of data can enable you to address your data storage requirements efficiently and at the lowest cost. 
(WHITE PAPER) READ ABSTRACT |

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