PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives. 

Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. 

This paper explores the problems IT operations can encounter in coordinating multiple application and infrastructure specialist teams. It also proposes consolidating operations to get incidents to the right person with the right information fast so problems can be resolved quickly and smoothly. 

This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business. 

Mobile unified communications can take many forms, but it is essentially defined by the ability to deliver all the communication options of the office desk to workers outside the office. This pocket E-Guide details how to alleviate cost pain points of communications by implementing various aspects of mobile and unified communications. 

Hear TIBCO Spotfire's John Callan discuss how you can perform total spend analysis, drive supplier consolidation, identify maverick spend in a user-friendly, visual analysis environment and address a range of KPI's. 

Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service. 

Event management may not be the next new thing, but it is quietly making dramatic advances that can save your company both time and money. These new approaches rely on understanding up-to-date service dependencies to accelerate problem resolution. In this one-hour Webinar, you'll learn about five proven tips to reduce incident resolution costs. 

This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. 

Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today. 

Hear TIBCO Spotfire's John Callan discuss how you can perform total spend analysis, drive supplier consolidation, identify maverick spend in a user-friendly, visual analysis environment and address a range of KPI's. 

This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators' common questions and helps address planning and implementation concerns including migrating away from existing legacy systems. 

Many organizations lack visibility into the physical and virtual infrastructure in their data center, preventing them from achieving effective infrastructure management. This webcast explores how dependency mapping addresses this issue by enabling you to track and control configurations, model and test proposed changes and execute failure analysis.