The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage. 

Use this white paper to enhance your knowledge of healthcare IT spending decisions and how to successfully engage the healthcare market with the right technology services and solutions. With a heightened awareness of industry trends, challenges, players, and needs, you will be better equipped to sell to healthcare providers. 

This white paper provides an overview of recommended servers, storage, software, and services. It can be used to plan, scope, and procure the required components to set up a virtualization infrastructure. 

This white paper provides an overview of the Authentication Decision Tree; examines the five factors critical to selecting an authentication solution; and offers a clear guide to selecting the right solution that effectively balances risk, cost and end user convenience. 

This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 

About a billion people worldwide do not have access to telecommunications services, mostly from lack of a power grid that can support network infrastructure. Traditional wireless networks for remote locations rely on costly generators that are hard on the environment. Read this whitepaper to learn about cost effective and eco-friendly alternatives. 

Data backup is still the No. 1 pain point for storage administrators. The tips in this guide will help you simplify your backup process and put together a reliable backup and recovery plan. 

As organizations address the implementation of fixed video surveillance solutions, they must carefully consider the most important factors, in particular the Big Three issues concerning the infrastructure required to support cameras at selected locations: cost, deployment time and performance. Read this white paper to learn more. 

Read about Alcatel-Lucent's Ultimate Wireless Broadband End-to-End LTE solution. This industry leading solution enables you to successfully evolve your business model and realize the revenues, reduced costs, and increased efficiency delivered by Long-Term Evolution. Learn how it can help you take full advantage of wireless IP service delivery. 

This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. 

Motorola’s industry leading wireless broadband expertise helps to substantially reduce the effects of interference for point-to-multipoint wireless access and distribution networks in both licensed and unlicensed frequencies. This solution paper gives the details. 

For many wireless broadband network operators, the term "unlicensed reliability" is seen as an oxymoron. For many, the idea of building a high-speed network in the unlicensed band doesn't sound like a good one. Read this whitepaper to get the other side of the story.