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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.  (CASE STUDY) READ ABSTRACT |

FACTS® WDS™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS® WDS™ (Work Distribution System) module is an electronic claim workflow management system for your adjusters.  (ARTICLE) READ ABSTRACT |

A Candid Examination of Data Deduplication by Symantec Corporation August 2009 - (Free Research) Read this white paper for an in-depth discussion of what data deduplication is, how it works, what problems it solves, and what options are available.  (WHITE PAPER) READ ABSTRACT |

Future-Proofing Your HP Business Critical Infrastructure: How Tukwila Might Just Force You to Rethink Everything by Forsythe November 2009 - (Free Research) Read this whitepaper to learn how truly future-proofing your environment involves a comprehensive approach and engagement with newer technologies and methods, aligning them with overall best practices —and strengthening your ability to innovate.  (WHITE PAPER) READ ABSTRACT |

True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach by Sprint July 2009 - (Free Research) The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers.  (ANALYST REPORT) READ ABSTRACT |

Disaster Got You Down? by CDW Corporation September 2009 - (Free Research) While trying to predict an outage is impossible, being prepared for one is not. Having the right tools in place to respond to a "disaster" is essential to sustaining a successful organization. A business-continuity / disaster-recovery plan can help you cut costs by avoiding downtime, lost revenue and dissatisfied customers.  (WHITE PAPER) READ ABSTRACT |

Video: IDC on The Future of Virtualization by EMC Corporation October 2009 - (Free Research) IDC believes that a hybrid approach in which on-premises resources are augmented by online resources to form a private cloud will be the best practice of future IT.  (VIDEO) READ ABSTRACT |

Making Sense of the Wireless World - BlackBerry for Wireless LAN by BlackBerry January 2005 - (Free Research) This white paper reviews past and present technologies including a discussion of circuits and packets and also compares WLAN and WWAN networks in terms of advantages, challenges, and issues to consider when considering a wireless solution.  (WHITE PAPER) READ ABSTRACT |

New Security Solutions Using Intel vPro Technology by Intel Corporation April 2009 - (Free Research) To increase our ability to maintain, manage, and protect PCs while reducing management costs, Intel IT is undertaking a multi-year program to implement Intel vPro technology throughout our environment. Read this white paper for how they're doing it and the expected benefits your organization can also have with this process.  (WHITE PAPER)

Intel Anti-Theft PC Protection Services Animation by Intel Corporation April 2009 - (Free Research) As more users move to notebooks, computer theft and loss are growing concerns. Now that Intel's Centrino 2 with vPro technology-based notebooks have Intel anti-theft technology, you can rest a little easier if yours is ever lost or stolen. And if the notebook is found or recovered, it's easy to reactivate and regain access to your data.  (WEBCAST)

Differentiating Hardware- and Software-based Data De-duplication by Symantec Corporation February 2008 - (Free Research) Data de-duplication eliminates redundant data, saving valuable storage space, also it may be deployed via hardware- or software-based approaches-each having advantages and trade-offs.  (WHITE PAPER) READ ABSTRACT |

Enterprise Performance Management - Financial Excellence and Beyond by SAP AG February 2008 - (Free Research) Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor to the CEO.  (WHITE PAPER) READ ABSTRACT |

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM November 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.  (WHITE PAPER) READ ABSTRACT |

Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability by SAP AG January 2009 - (Free Research) The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.  (ARTICLE) READ ABSTRACT |

Business IP Telephony Cost Savings are Driving Unified Communications Beyond the Office Walls by Sprint November 2009 - (Free Research) Mobile unified communications can take many forms, but it is essentially defined by the ability to deliver all the communication options of the office desk to workers outside the office. This pocket E-Guide details how to alleviate cost pain points of communications by implementing various aspects of mobile and unified communications.  (EGUIDE) READ ABSTRACT |

Sun Storage and Archive Solution for HPC by Sun Microsystems, Inc. November 2008 - (Free Research) This article is intended for IT managers and storage architects familiar with HPC applications and data requirements in the organization.  (BOOK) READ ABSTRACT |

Adoption of Mobile Devices in the Workplace: Striking the Right Balance by Lumension March 2009 - (Free Research) Whether the economy is doing well or not, business leaders are always looking for the technological edge to bump up productivity and get more out of their workers. But new innovations always introduce new risks. The hallmark of a good C-level executive is the ability to balance the benefit of innovation with solid risk mitigation.  (VIDEO) READ ABSTRACT |

Virtually Effortless Backup for VMware Environments by FalconStor Software March 2009 - (Free Research) VMware Consolidated Backup (VCB) improves virtual server backup, but there are a number of limitations. FalconStor Software has a solution that works with VCB while overcoming these limitations. Using this solution, you can quickly and efficiently back up virtual machines and retain transactional consistency, without management complexity.  (WHITE PAPER) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.  (WHITE PAPER) READ ABSTRACT |

Enterprise Security Reporter Version 3.6.3 by ScriptLogic Corporation April 2009 - (Free Research) In large networks, the sheer number of permission settings makes it almost impossible to gain a clear overview of overall security, and checking that all those permission are in compliance with corporate and regulatory standards is a Herculean task.  (TRIAL SOFTWARE) READ ABSTRACT |

Overcoming the challenges of fax orders to drive customer satisfaction by Esker Inc. October 2009 - (Free Research) This case study examines how a global healthcare products company turned to the Esker SaaS document processing automation solution to streamline to help eliminate the challenges associated with manual data entry and paper routing.  (CASE STUDY) READ ABSTRACT |

AppPoint’s Proxy for IBM-Rational Functional Tester to support Oracle Forms by IBM October 2009 - (Free Research) Read this paper to learn about Rational® Functional Tester, an object-oriented automated testing tool that tests Windows®, .Net, Java™, HTML, Siebel and SAP applications, and lets you record reliable and robust scripts that can be played back to validate new builds of a test application.  (WHITE PAPER) READ ABSTRACT |

Lumension Vulnerability Scanner Offer by Lumension March 2009 - (Free Research) This network-based scanning utility provides comprehensive visibility into the IT environment through in-depth scans and the automated discovery of all assets, both managed and unmanaged. Scan up to 25 nodes.  (ASSESSMENT TOOL) READ ABSTRACT |

Client Relationship Management for Asset Managers by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.  (WHITE PAPER) READ ABSTRACT |

Getting Started with Master Data Management by DataFlux Corporation December 2008 - (Free Research) This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management.  (WHITE PAPER) READ ABSTRACT |

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